Need to recognize QT for their customer support. I bought a halo headset nearly 5 years ago and its worked flawlessly until two weeks ago. I was getting intermittent side tones and only mono audio. I wound up ripping the microphone plug off the the cable (I swear on accident even though I was a bit frustrated at the time) seeking to check the integrity of the wire connection to the plug. I called Mr. Phil McCandless who walked me through some quick troubleshooting which included checking things I hadn't previously considered but in the end I knew I'd be sending it back for the plug repair at least.
QT replaced BOTH plug wires and reattached a disconnected right speaker which was causing the mono audio condition within 3 days of receiving it and had the unit shipped back within the week, all at no cost and well outside the warranty period.
BZ to Phil and the QT team for outstanding customer service.
Vintage Cherokee 160
SB Wings to QB stage
Fuselage in progress
Finish kit/Engine/Prop Ordered