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02-21-2015, 10:21 PM
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Join Date: Oct 2005
Location: South Hamilton, MA
Posts: 521
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Any issues with ECI/Titan?
Guys
Has anyone had trouble getting in touch with the folks at ECI over email?
I have been trying to reach them to get a deposit back with no luck. Next step is the phone I guess, but my days tend to be packed with work stuff and without much time for personal calls.
__________________
Antony
RV-7A
Empenage complete, wings complete, tip-up canopy complete, starting wiring ...
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02-22-2015, 05:33 AM
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Join Date: Feb 2006
Location: South Carolina
Posts: 659
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Call them. I have never had no problem calling them on the phone and getting through. Usually, but not always, I get James "JB" Ball (General Manager of ECI) straight away.
__________________
"Pilots: Looking down on people since 1903"
(author unknown)
RV-9, N556RM, O-320, Dual PMags, Catto 3 blade.
FLYING since 2018
Mosquito XEL ready for flight
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02-22-2015, 07:15 AM
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Join Date: Dec 2004
Location: Gold Hill, NC25
Posts: 2,400
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Quote:
Originally Posted by aparchment
Guys
Has anyone had trouble getting in touch with the folks at ECI over email?
I have been trying to reach them to get a deposit back with no luck. Next step is the phone I guess, but my days tend to be packed with work stuff and without much time for personal calls.
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Antony,
What email address are you using? The Titan team went to their own email addresses last year when they rebranded Titan. ECI is a different division. Wonder if an email address was deprecated? I have never had a phone call go unanswered and I talk to them a lot. Let me know if I can help.
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Kahuna
6A, S8 ,
Gold Hill, NC25
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02-22-2015, 08:11 AM
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Join Date: Feb 2005
Location: San Antonio, TX
Posts: 51
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I just left there Thursday
Anthony,
I was just there Thursday after observing the build and Dyno on my O-370. They are not going anywhere. Candy land for big boys.
But, the Titan spin off is still ongoing so Emails may still not be working properly.
For a starting point contact Nichole and she will get you to the right people. Her contact info is:
Nicole Wheeler
Customer Service
TITAN ENGINE
www.titanengine.com
9501 Middlex Drive
San Antonio, Texas
ph: 210-820-8146 | fax: 210-820-8141
Vic
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02-22-2015, 09:15 AM
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Join Date: Oct 2005
Location: South Hamilton, MA
Posts: 521
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Thanks
Thanks guys. JB has switched roles, and he was my initial contact. I just got an email from Kevin Eldredge last night who was the person JB handed me off to telling me he had left.
I will try a call. Sounds like it may just be a transition issue.
__________________
Antony
RV-7A
Empenage complete, wings complete, tip-up canopy complete, starting wiring ...
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02-22-2015, 06:02 PM
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Join Date: Apr 2010
Location: Ridgeland, SC
Posts: 2,589
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Hum--saying JB had left or Kevin had left?
Tom
__________________
Tom Swearengen, TS Flightlines LLC, AS Flightlines
Joint Venture with Aircraft Specialty
Teflon Hose Assemblies for Experimentals
Proud Vendor for RV1, Donator to VAF
RV7 Tail Kit Completed, Fuse started-Pay as I go Plan
Ridgeland, SC
www.tsflightlines.com, www.asflightlines.com
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02-28-2015, 09:55 AM
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Join Date: Aug 2010
Location: San Luis Obispo
Posts: 199
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Titan Transition, ECi heading up sales......
Sounds like some info is needed. I (Kevin Eldredge) have formerly resigned my position at Titan. My mission was to set up Titan and establish their focus on the experimental market. I have to return my focus on ACE Performance and the continued development of our engine components. As said in this thread, Nicole is the best point of contact for Titan. The shop will be busy trying to catch up on the sales I left them for several months but at this posting they have not found a replacement for me. I hear that JB from ECi is taking over engine sales for the time being and I am confident that he can assist any of you looking to buy an engine.
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02-28-2015, 09:23 PM
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Join Date: Jan 2005
Location: SC
Posts: 12,887
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Does this mean ECi is going to start selling kit engines again?
I know that had to be a pain for them but it also put a number of new engines into planes that would otherwise be flying with overhauled engines.
__________________
Bill R.
RV-9 (Yes, it's a dragon tail)
O-360 w/ dual P-mags
Build the plane you want, not the plane others want you to build!
SC86 - Easley, SC
www.repucci.com/bill/baf.html
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