|
-
POSTING RULES

-
Donate yearly (please).
-
Advertise in here!
-
Today's Posts
|
Insert Pics
|

02-13-2015, 10:57 AM
|
|
|
|
Join Date: Nov 2014
Location: Calgary, AB
Posts: 6
|
|
Vans readily offers refund. Impressive.
I have to say that I'm quite impressed with Vans refund policy. No questions asked. None whatsoever.
Of course, it's easier to offer a refund than it is to communicate with a customer to find out what the real problem is.
Having ordered a kit last October, it was well time to get the finishing kit ordered. Of course, it wasn't that straight forward, I had planned on an alternate engine and other components. I contacted the office to try to get some help, they directed me to tech support. Called tech support during their assigned hours, and they suggested I call the office.
Back and forth, and of course it always takes a few days to get a returned email, no resolve.
But, I'm happy to say that they were very happy to refund my money instead. Of course, with a backlog of orders, why worry about customer service.
But, but, but, it was impressive, and easy refund.
|

02-13-2015, 11:38 AM
|
|
|
|
Join Date: Dec 2008
Location: League city, TX
Posts: 544
|
|
Just be sure it's within two years! I tried to return a set of unused wing tips the other day and they wouldn't take them back.
__________________
Mark Malone, RV7
Wings complete, SB 14 complied with, canopy and cowling in progress, Up on the gear.
N442MM reserved
http://www.mykitlog.com/MikeMike
2020 Donation gladly paid..
|

02-13-2015, 12:09 PM
|
|
|
|
Join Date: Feb 2008
Location: Los Angeles, CA
Posts: 146
|
|
Quote:
Originally Posted by RedBird
Of course, it's easier to offer a refund than it is to communicate with a customer to find out what the real problem is.
|
And still.... nobody knows what the real problem was. 
__________________
RV-x Planning stage
|

02-13-2015, 12:16 PM
|
 |
|
|
Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 9,035
|
|
Quote:
Originally Posted by RedBird
I have to say that I'm quite impressed with Vans refund policy. No questions asked. None whatsoever.
Of course, it's easier to offer a refund than it is to communicate with a customer to find out what the real problem is.
Having ordered a kit last October, it was well time to get the finishing kit ordered. Of course, it wasn't that straight forward, I had planned on an alternate engine and other components. I contacted the office to try to get some help, they directed me to tech support. Called tech support during their assigned hours, and they suggested I call the office.
Back and forth, and of course it always takes a few days to get a returned email, no resolve.
But, I'm happy to say that they were very happy to refund my money instead. Of course, with a backlog of orders, why worry about customer service.
But, but, but, it was impressive, and easy refund.
|
I am not sure what help you were needing to get, but no one at Van's knows much of anything regarding what is involved with alternative engine installations on RV's. Particularly the RV-10.
So if with your choice of an alternate engine, you aren't sure what parts in the finish kit you don't need, there is a good chance that no one at Van's knows either.
__________________
Opinions, information and comments are my own unless stated otherwise. They do not necessarily represent the direction/opinions of my employer.
Scott McDaniels
Van's Aircraft Engineering Prototype Shop Manager
Hubbard, Oregon
RV-6A (aka "Junkyard Special ")
Last edited by rvbuilder2002 : 02-13-2015 at 12:58 PM.
|
| Thread Tools |
Search this Thread |
|
|
|
| Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -6. The time now is 04:41 AM.
|