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  #11  
Old 10-26-2014, 08:14 AM
Bavafa Bavafa is offline
 
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Location: Sacramento, CA
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I think it is equally important to share these experiences and pass on the word, both good and not so good, otherwise there will be no difference between those who stand behind their product and service and those who are no so keen to wanting to keep their customers.

So with that, I want to thank you for sharing the info even though I am not sure which shop has provided such poor service.
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  #12  
Old 10-26-2014, 08:16 AM
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Mel Mel is online now
 
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Location: Dallas area
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Quote:
Originally Posted by Bavafa View Post
I think it is equally important to share these experiences and pass on the word, both good and not so good, otherwise there will be no difference between those who stand behind their product and service and those who are no so keen to wanting to keep their customers.
So with that, I want to thank you for sharing the info even though I am not sure which shop has provided such poor service.
I think there may be a "hint" within his signature.
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  #13  
Old 10-26-2014, 09:39 AM
Adam Adam is offline
 
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Just as important is that these company's see and hear the backlash, we live in a much smaller world and the power of this group and others can put a business like this out!
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  #14  
Old 10-26-2014, 02:14 PM
kamikaze kamikaze is offline
 
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Location: Ottawa, ON, Canada
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Maybe they'll be reading this ... A well known engine builder like them should be on these forums regularly to monitor or even provide assistance ... so we'll see ...
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  #15  
Old 10-26-2014, 04:52 PM
rwtalbot rwtalbot is offline
 
Join Date: Feb 2006
Location: Sydney, Australia
Posts: 251
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Jim,

Thanks for posting your story. I'm tired of advertisers here getting continuous praise for good service. If it is deserved that is one thing, but I believe there are quite a few stories like this that do not ever get published.

You say that it has been making metal since new. I'm wondering how much metal, and how often have you changed the filters?

I would ask them to explain where the original contaminates came from. Assuming that they did come through the dipstick, how did they make their way into an area that is pressurised to 60 psi by oil flow through the galley? Ask them about the condition of the oil pump housing. This is the area that typically gets damaged and you find aluminium in the filter along with the contaminate that caused the problem.

If these guys won't honour warranty in their own shop, what chance would we have getting them to pay for an out of area repair (on the other side of the world)?

When I bought my engine, an Experimental, with non OEM parts, built by an engine shop made sense. It was cheaper - about $5-8K cheaper. Today the clones are now more expensive than buying from Van's.

Given this I have been asking some of the local builders who ask for advice - Why not just buy genuine Lycoming, with an international warranty, backed by the biggest name in town?

How many of these engine shops would really be able to stand behind their warranties if there was a large AD of cylinders or crankshafts and the manufacturer walked away?
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  #16  
Old 10-26-2014, 06:40 PM
Joe Parish Joe Parish is offline
 
Join Date: Jun 2010
Location: Sioux Falls, SD
Posts: 209
Default They were on my short list

The one thing I liked about them, the warranty was three years from first flight. Warranty means nothing when they won't honor it. I will take them off my list. Just from posting this they have lost 2 potential customers. Thanks for sharing.
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  #17  
Old 10-28-2014, 03:01 PM
tomhanaway tomhanaway is offline
 
Join Date: Aug 2006
Posts: 313
Default Concerned since I have an engine coming from them

Very concerned about this since I have an io-382 coming from them in December. I contacted my sales rep and advised him of this thread. He thanked me for the heads up and said they would respond with their comments.

It's a relatively small world in home built's and company attitudes towards customers can quickly make or break them.

Thanks for the info.

Tom H.
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  #18  
Old 10-28-2014, 05:26 PM
BillL BillL is online now
 
Join Date: Sep 2007
Location: Central IL
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Quote:
Originally Posted by Joe Parish View Post
The one thing I liked about them, the warranty was three years from first flight. Warranty means nothing when they won't honor it. I will take them off my list. Just from posting this they have lost 2 potential customers. Thanks for sharing.
The infamous Archie Bunker once said - "It's easy to be generous when it don't cost you nothin' "

Let see if the VAF pressure makes a difference, if not then they have a larger problem.
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cannot measure it, when you cannot express it in numbers, your knowledge
is of a meager and unsatisfactory kind.”
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  #19  
Old 10-28-2014, 05:43 PM
bscycleman bscycleman is offline
 
Join Date: Jan 2011
Location: San Antonio, TX
Posts: 57
Default Shopping for an Engine

I'm shopping for an engine and plan to place an order after the new year. I'll be watching this thread closely. As it is today, it's definitely reducing the vendor pool for me.

Brian
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  #20  
Old 10-29-2014, 03:42 PM
Team-Aero Sport Team-Aero Sport is offline
 
Join Date: Aug 2014
Location: Kamloops, British Columbia
Posts: 6
Default Warranty Coverage from Aero Sport Power

Aero Sport Power does not normally communicate customer service situations in a public forum like this but there are two sides to every story.

? The engine was originally shipped to the client in January of 2009.
? The engine was in operation commencing January 2012.
? This engine was in operation for 108.5 hours, with multiple oil changes, and no indications of any issues recorded in the logbook.
? Aero Sport Power was contacted with concerns that metal was found in the filter.
? The engine was pulled from the aircraft for a metal contamination inspection on August 21, 2014.
? Engine arrived back to Aero Sport Power in September 2014, 5.5 years later with 147.8 hrs TTSN.
? 2009/2011 - As part of our service, the customer accessed parts at $0.00 cost.
? The client declined the invitation to attend the inspection process in September 2014.
? After inspection it was determined that this was not a warranty claimable situation; however, Aero Sport Power tried to meet him part way by covering a portion of the costs.
? The engine was repaired, test run and returned to service.

Comments in this thread have indicated that there is only one possibility for this particular case of metal contamination, when in fact, there are many possibilities.

We do sympathize with our customer?s unfortunate situation but it is important to note that according to the client?s logbook this engine performed without any indications of metal contamination for 108 hours.

We have taken this warranty situation into consideration (2008 practices vs. current) and have improved the Three Year Warranty Program so our customers now have a Certificate of Warranty that clearly defines the terms and conditions with every engine purchase.

Aero Sport Power is committed to not only maintaining the reputation that the previous owners had within the RV community, but also on improving business practices.

We will continue to monitor this forum but we will not further comment on this specific situation. If you have further questions or concerns regarding our warranty please contact Aero Sport Power directly at 1-877-376-0861.
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