Lightspeed providing less support for Zulu 1 headsets

[jnmeade]

The mike on my Sennheiser just went intermittent. I called and asked for any quick tips on getting it fixed. The phone number was to a general repair person who transferred me to an avionics tech who suggested I send it in for a possible $400 bill. I have not done that yet. I was using it on my Rotax plane.

At Oshkosh, I bought a Clairty aloft which I have been using with the Rotax. I'm undecided on whether I like it or not. I have not tried the Halo.

I have a Lightspeed Zulu I used with a previous airplane. It has a Lemo plug. My present plane doesn't. I bought an adapter box but don't think it works as well as I expected so I have not been using it much.

In my Champ, I'm flying with an old Flightcom Denali ANR that is still doing fine.

I have a couple of other passive headsets laying around that I inherited but don't use.

My friend has Bose A20's.

When I redo my panel, I will put Lemo plugs in it. Any future ANR headsetes will have Lemo plugs. No more battery boxes for me.

At this stage in the game, I like the Bose as well as any. I have flown some long trips in with the Clarity and can't make up my mind if I like them or not.

[n981ms]

Had 2 30 3gs. Got old and traded them up to Zulu 1s.

Eventually bought 2 more 30 3gs for the back seats.

Primary reason for staying with Lightspeed: Customer service has always been excellent. This change is surprising to me.

[RV6_flyer]

I have two sets of Zulu 1 headsets. I am not happy that both have required service several times. Now if service or parts are not available after 5-years, that would be a show stopper on purchasing another product from the same company.

Looking at the Lightspeed web site, they do have an upgrade program for the Zulu1 to Zulu2 but I would not think $450 is a good price on the slight upgrade. I wanted to trade up to the Zulu2 when they first came out and was told by the company that they are almost identical and there would be an upgrade from Zulu1 to Zulu2.

[Brantel]

Have 2 Zulu 1's and they have been flawless for 4 years now. The only thing I have done to them is change batteries and the earcup seals.

Hope this thread turns out to be a misunderstanding!

[Toobuilder]

A set of batteries leaked and screwed up my battery box on my 6 year old Zulu 1's. Sent them in to LS and they came back with a new battery box installed- free of charge. This was about 6 months ago.

[greghughespdx]

I have on older 30-3G headset and just a couple weeks ago gave it to them since someone busted the mic boom on it. 24 hours later it was fixed and not only had they replaced the mic boom, they'd also replaced many of the other parts. It looks and works like new. Cost to me? Zero.

Lightspeed has - without fail in my experience - provided excellent customer support every time I have called on them for anything, big or small.

[9GT]

I love my Lightspeed headsets. I have a pair of Zulu 1, Zulu 2, and two pair of Sierra's for back seat passengers. All the battery/control boxes look about the same. Can they not be interchanged on various models with a little delicate surgery?

[Jermechanic]

Just spoke with Lightspeed as I have had a loose battery door since almost new. Customer service said they will repair no problem under warranty. They said there is a slight parts issue if your Zulu is one of the really old ones but they will still look after the problem one way or another. Sounds like there may have been a misunderstanding. Love my Zulu and are glad it is still supported!!

[gyoung]

I sent a message to Lightspeed about service on the Zulu's and got this response...

We wanted to correct what seems to be miscommunication regarding Lightspeed?s ability to repair our original Zulu headset. Even though this model is just over 7 years old, we continue to provide full repair services.

As those of you who are Lightspeed customers know, our repairs are free of charge and we go well beyond our 5 year warranty. Please contact us if you need any service completed. If by the slightest chance we are unable to repair a headset, Lightspeed Aviation will always present at least a couple of options for our customers. One option is to replace the headset free of charge and second is to offer the trade credit towards a new headset.




Best regards,
Dan Morrissey
Lightspeed Sales & Customer Support Team



Lightspeed Aviation
toll free: 800.332.2421 | local: 503.968.3113 | fax: 503.968.7664
LightspeedAviation.com

[Geico266]

I've sent in 15 year old LightSpeed headsets for repairs, old QFRs. I thought it would be weird they would quit supporting any product they sell. Light Speed rocks.