Andair radio silence?

[cattflight]

Wondering if anyone else has experiened the same issue....

I ordered a fuel selector, fuel pump and filter at the Andair booth at OSH for show special pricing (jusy shy of $1k). They said it would be charged to my CC and ship in 3 weeks with an email notice to alert me. No word yet. I sent 2 emails a few days apart looking for an update....radio silence.

If I didn't see Andair all over the place on VAF and a few other sites, I would think they went OOB. Is this their standard customer service model?

[bcondrey]

I ordered a black facia plate for my fuel selector also at their booth during the show and it came about a week ago.

Bob

[Ron B.]

If you do a search ,you will hear many others had the same communication problems but always got their product.

[kdedmunds]

Just got the fuel selector I ordered at Oshkosh. Was starting to wonder. BTW, Andy, the rep was great and I really enjoyed talking to him.

[derLuigi]

Email doesn't seem to be their strong suit, calling seemst to work better (be aware of the time difference though :-) )

[cattflight]

Thanks guys. I'll wait it out. The gentleman working their booth at OSH seemed to be the dad of the owner. He kept saying his "son was going to killl him for selling all this stuff at heavy discount" I hope that's not the reason for the delivery delay!

[JanRV6UK]

If you need to contact Andair - email : felicity@andair.co.uk

She always replies quickly ... she builds the selector valve and fast to respond ...

[penguin]

Guys,

Andair are alive and well! Let's think about this for a moment - does Andair need us? Probably not as most of their business is with OEMs.
Do we need Andair? Probably yes! The company produces some excellent equipment that works. If they did not support the homebuilt market it would be our loss, they would probably not notice the drop in sales, and would lose 90% of the customer service calls.
So my suggestion is be patient, your order will arrive. I have known Andy for over 20 years, he is a homebuilder at heart and has built an RV-6 and 2 x RV-7s. Owen, his son, now runs the company and designs most of the products.

Pete

[cattflight]

I just sent a 3rd note to Andair.... this time to felicity@andair.co.uk as recommended above. Two voicemails were also not returned. Despite us homebuilders being a small part of their business, there's no excuse for such poor customer service. It's not like these are $10 items we're buying. They told me they'd ship in 3 weeks. It's been 8. A simple email reply is all I am looking for to make sure they didn't lose the order or are suffering an extraordinary B/O of products.

Disappointed. I hope the product is as great as everyone suggests.

[krw5927]

Was your card charged for the order?