Quote:
Originally Posted by Tumper
I got this tip from the VAF site a few weeks ago so the credit needs to go to someone else. It saved me the problems described above.
Go to PS Engineering?s web site and on the support page there is a PowerPoint titled ?AudioSys Installations? under the ?Harness Building Training? paragraph. It was very helpful.
Good Luck
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I thought I would take this opportunity to alert the Van?s Aircraft members that we no longer make this Power Point Presentation available. I would like to explain why we took it down in hopes that you ?all won?t hate me too much!
I just spoke with a person who purchased a PM3000 intercom and asked for the presentation. I honestly felt terrible when I told this customer that I would not send it to him. I did my level best to explain why in hopes that he wouldn?t be too upset, but I don?t know how well I did. It was a very difficult conversation for ME because I totally get it why pilots build airplanes; they want the satisfaction of building it themselves!
We have been building intercoms now for almost 30 years. I think we have a relatively good reputation for making good audio products for airplanes. And while the design and manufacturing of our products is very important, the installation is equally important to achieve the high performance of our audio systems.
Many years ago, we had a policy that for our warranty to be valid, a PS Engineering dealer had to perform the installation. Obviously, that did not go over well with our homebuilders. So about 15 years ago, we started to build custom harnesses for the homebuilder. That really helped us in the ?good guy? department.
Then we decided to create a Power Point presentation in hopes to provide some information on how to use solder sleeves and how to prep the wires and how proper shielded is achieved. Again, we had what we thought the best interest in for both parties.
Unfortunately for PS Engineering, what we thought would be a good thing for all parties, actually turned out to be a nightmare. Not only did the number of technical support phone regarding of building harnesses skyrocketed, we found ourselves being the ?culprit? for improper intercom functions because builders blamed our Power Presentation. Claims were made that since we produced this Power Point presentation, we were responsible for making their harness work!
So decided to remove the Power Point presentation about two years ago and stick with the availability of having either us or our dealers, build the harness. We have nothing against people building their own harness, that?s exactly what homebuilding is all about. We simply aren?t in a position to support those installations.
When we published the Power Point Presentation our hearts were in the right place, but unfortunately it created a completely unforeseen set of circumstances that we were not prepared to handle.
Thank you all for your trust in our intercoms and audio panels and I sure hope that this explanation why we no longer make this Power Point presentation available is understandable.