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  #11  
Old 04-13-2014, 03:04 AM
Remag Remag is offline
 
Join Date: Jun 2011
Location: GREENBANK
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Wow! I use Tempest plugs and filters because I like them. After having read the post above, I have a whole new reason to buy them. Well done John and Tempest.
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  #12  
Old 04-13-2014, 06:10 AM
vic syracuse vic syracuse is offline
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Location: Locust Grove, GA
Posts: 2,626
Default Yes!

I agree. A couple of years ago I changed over to Tempest everything on my airplane (plugs, filters, gaskets, etc.) and couldn't be happier.

Vic
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  #13  
Old 04-13-2014, 06:15 AM
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Brantel Brantel is online now
 
Join Date: Mar 2006
Location: Newport, TN
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Quote:
Originally Posted by jcherman View Post
Considering your unfortunate situation, I will be happy to work with you directly to insure you get replacement plugs at as little financial impact on you as possible. It is more important to me and my company that you have good safe plugs in your airplane, than us making a profit on the sale of plugs to you. So, please contact me directly at johnherman@tempestplus.com and we will work out an arrangement. I will also need the specific dash number on your engine as well as the harness size to determine the best plug for your engine. I am currently in Croatia at the Red Bull Air Race, so if there is a delay in my response it is due to the time difference.

I look forward to hearing from you and thank you for your support and business!

John Herman
Wow! Just Wow!
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  #14  
Old 04-13-2014, 06:38 AM
wilddog wilddog is offline
 
Join Date: Feb 2008
Location: va.
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Tempest will be getting my business in the future.
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  #15  
Old 04-13-2014, 07:00 AM
xavierm xavierm is offline
 
Join Date: Aug 2005
Location: Los Angeles, CA
Posts: 464
Default Same here

Quote:
Originally Posted by wilddog View Post
Tempest will be getting my business in the future.
Same here.
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  #16  
Old 04-13-2014, 07:42 AM
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Geico266 Geico266 is offline
 
Join Date: Feb 2005
Location: Huskerland, USA
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Quote:
Originally Posted by wilddog View Post
Tempest will be getting my business in the future.
They should have been getting it in past also. Good stuff.
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  #17  
Old 04-13-2014, 08:20 AM
Bavafa Bavafa is offline
 
Join Date: Oct 2007
Location: Sacramento, CA
Posts: 3,351
Default

It goes to prove that a great customer service is good for business.

Most if not all aviation shop that I have dealt with, have had great customer service but some just go a few notches above
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  #18  
Old 04-13-2014, 09:10 AM
rv4bill rv4bill is online now
 
Join Date: Jan 2008
Location: orlando
Posts: 187
Default Thanks John

John,

I will get the dash number and harness size to you this week.
I appreciate your offer to help with cost but it is not necessary. After surfing your site I noticed that you make a plug specifically for the Electroair system as I will be adding that unit this summer.

I didn't expect to hear from the president of tempest over an minor incident that shouldn't have been posted to begin with. I am just a pilot and not an A&P and had heard a rumor about dropped plugs. The reason I posted earlier was because I was a little miffed that a 30 year A&P who had accidentally knocked over my plugs had NO problem having me reinstalling these plugs and fly my kids around.

One of the A&P mechanics had mentioned that being I was getting new plugs that I should make sure I get a "colder" plug being I had a little higher compression piston. I'm not sure that I didn't have the proper Tempest plugs to begin with.

Tempest plugs, Tempest oil filters will always have my business.
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  #19  
Old 04-13-2014, 12:10 PM
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grubbat grubbat is offline
 
Join Date: May 2012
Location: Ga
Posts: 662
Default Tempest

Great company, good products, excellent and responsive customer focused, what more can you ask for? How about a tray for plugs that can't get kicked over? Just kidding. Seriously, it's great to see this type of response from someone in a true Leadership position. Thanks for providing a great lead-in story for my next speaking engagement.
Cj
74ga
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  #20  
Old 04-13-2014, 12:22 PM
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Walt Walt is offline
 
Join Date: Aug 2005
Location: Dallas/Ft Worth, TX
Posts: 5,686
Default

I agree, Tempest folks provide great customer service, I have had a number of good experiences with them
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