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04-10-2013, 06:06 AM
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Join Date: Aug 2009
Location: Gilford,NH
Posts: 90
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George,
This is what's on their web site:
What is your “one-year guarantee”?
Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right.
If you would like a refund or exchange, please return the product in a timely basis, in the same condition in which it was received.
Alan
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04-10-2013, 07:47 AM
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Join Date: Jan 2005
Location: Boston. MA
Posts: 77
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The box!
Argh! I guess I shouldn't have thrown out the box my Stratus came in!
Tim
N52KS
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04-10-2013, 09:06 AM
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Join Date: Oct 2006
Location: Glendale, AZ
Posts: 256
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Really stretching it here, IMO
Ok, with all due respect, the other side of this is should any manufacturer or retailer warranty product upgrades? Product satisfaction to me is does the product work as advertised? Does it work in your intended application? Is it defect free? Did you get what you bargained for? Does the battery last as long as advertised, stuff like that. Extending dissatisfaction to "it is not the latest model" is not a functional warranty. For any manufacturer or retailer to take back all product sold in the last year because of an upgrade cycle would be cost prohibitive.
Now I get the no fault guarantee for 30 days and those buyers that get to use that should consider themselves well cared for because your appliance store wouldn't do that on your new TV. Expecting anyone to take back the old (fill in the blank here, TV, camera, PC, car, etc...) 6 months later because a new product is released is not really a reasonable expectation, IMHO.
Perhaps a better model would be to rent with the provision that for the monthly fee you get use of the product and all product upgrades. Then the price would be established with the right expectation. It would cost more, but now we are buying that right. As long as that is what we bargained and pay for that price it is fair to both sides.
I am speaking as a guy that has a Stratus since last summer. If I get a Stratus 2 it will be because I sold it and traded up. But I in no way expect FF or Sporty's to underwrite my trade up. YMMV.
Quote:
Originally Posted by amekler
George,
This is what's on their web site:
What is your ?one-year guarantee??
Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know ? we will make it right.
If you would like a refund or exchange, please return the product in a timely basis, in the same condition in which it was received.
Alan
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__________________
Roger Whittier
RV7A Quick Build, Tip Up
N1MY Reserved - Canopy finished - Wings mated, Engine hung, electrical 95%
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04-10-2013, 09:41 AM
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Senior Curmudgeon
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Join Date: Sep 2005
Location: Dayton Airpark, NV A34
Posts: 15,420
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"If for any reason you are not 100% satisfied with your purchase, let us know ? we will make it right."
Rather poor choice of wording on Sportys part.
Going with the strict meaning of the above, it should cover upgraded equipment --------- although I do not for a minute believe this was the intent of the statement.
__________________
Mike Starkey
VAF 909
Rv-10, N210LM.
Flying as of 12/4/2010
Phase 1 done, 2/4/2011 
Sold after 240+ wonderful hours of flight.
"Flying the airplane is more important than radioing your plight to a person on the ground incapable of understanding or doing anything about it."
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04-10-2013, 10:29 AM
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Join Date: Jan 2005
Location: Irmo, South Carolina
Posts: 361
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Well said, Roger.
__________________
RVRC
Robert Cutter
RC & Moonpie
RV7 slider - First flight 5/3/14
Over 500 hours on the Hobbs now
N516RC
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04-10-2013, 10:39 AM
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Join Date: Nov 2005
Location: KRTS
Posts: 1,798
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Quote:
Originally Posted by Don
Sporty's actions seem to contradict both their published satisfaction guaranteed policy and their 1 year warranty. I think I'd pose a question to them. Will you honor your one-year warranty or do I need to call the Ohio Attorney Generals Office to file a complaint, and see what they say? If Ohio's AGs office is anything like Virginia's, I expect their next question will be to verify your address so they can ship a new unit to you. If Sporty's doesn't mean to honor their warranty, they should remove it from their website
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If you buy a new laptop, and Apple releases a new one the following week, do you feel entitled to a new one? Should I call Garmin and tell them that since I bought the G3X two years ago, I should be entitled to a refund now that their prices have come down?
Warrantys are for defects and things that break. How is Sportys, or any other vendor accountable because you bought high and sold low? I would ask the purchaser "did you ever call Sportys or the manufacturer, and ask if there was an update coming or a good reason to wait?"
When I bought my last Apple laptop, I asked the guy in the store... "should I buy it now or is there a good reason to wait?" His answer was simple and within his employee boundaries, "if it were me I'd wait a little bit." Two weeks later a complete redesign was released.
Sorry for the rant, but this pervasive entitlement and lack of personal accountability these days puts me in orbit. Everyone knows that every electronic gizmo is obsolete within months. Life sucks, get a helmet.
__________________
Next?, TBD
IAR-823, SOLD
RV-8, SOLD
RV-7, SOLD
Last edited by Sig600 : 04-10-2013 at 10:43 AM.
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04-10-2013, 10:47 AM
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Join Date: May 2007
Location: Granbury, Tx
Posts: 78
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Sporty
Sporty is a partner with fore flight and stratus so they can't claim they did not know this was coming. The satisfaction issue on the overheating alone should be enough to get a refund or replacement.
Sam Butler
Rv7
Rv7a
Rv10
Rv12 kit
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04-10-2013, 11:11 AM
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Senior Curmudgeon
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Join Date: Sep 2005
Location: Dayton Airpark, NV A34
Posts: 15,420
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Quote:
Originally Posted by Sig600
If you buy a new laptop, and Apple releases a new one the following week, do you feel entitled to a new one? Should I call Garmin and tell them that since I bought the G3X two years ago, I should be entitled to a refund now that their prices have come down?
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Dunno, what was the exact wording of their warranty?????
Sportys said "for any reason"--------rather poor choice of wording as it is now turning out.
http://www.sportys.com/PilotShop/customerservice#9 Still right there on their web site.
Again, I do not believe this is what Sportys meant------BUT it is what they said.
And please understand that words have meaning.
__________________
Mike Starkey
VAF 909
Rv-10, N210LM.
Flying as of 12/4/2010
Phase 1 done, 2/4/2011 
Sold after 240+ wonderful hours of flight.
"Flying the airplane is more important than radioing your plight to a person on the ground incapable of understanding or doing anything about it."
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04-10-2013, 11:53 AM
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Join Date: May 2010
Location: Denver
Posts: 564
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[quote=rwhittier;760839]Ok, with all due respect, the other side of this is should any manufacturer or retailer warranty product upgrades? Product satisfaction to me is does the product work as advertised? Does it work in your intended application? Is it defect free? Did you get what you bargained for? Does the battery last as long as advertised, stuff like that. Extending dissatisfaction to "it is not the latest model" is not a functional warranty. For any manufacturer or retailer to take back all product sold in the last year because of an upgrade cycle would be cost prohibitive.
I agree. When we buy electronics, cameras, bikes, tools, etc. we know it is just a matter of time before something better comes along. Do I sometimes wish that I had waited to make a purchase? Of course. Does the manufacturer/seller owe me the latest and greatest? Absolutely not.
Sporty's plain-language warranty statement is perfectly adequate when read by reasonable people. When parsed by someone looking for a loop hole, it means whatever a slick lawyer wants it to mean. Do you really want to sick the Attorney General on them?
Jim Berry
RV-10
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04-10-2013, 12:26 PM
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Join Date: Nov 2005
Location: KRTS
Posts: 1,798
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Quote:
Originally Posted by Mike S
Dunno, what was the exact wording of their warranty?????
Sportys said "for any reason"--------rather poor choice of wording as it is now turning out.
http://www.sportys.com/PilotShop/customerservice#9 Still right there on their web site.
Again, I do not believe this is what Sportys meant------BUT it is what they said.
And please understand that words have meaning.
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Totally agree, however Jim's post one up is better put than I could.
__________________
Next?, TBD
IAR-823, SOLD
RV-8, SOLD
RV-7, SOLD
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