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07-05-2012, 04:43 PM
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Join Date: Apr 2012
Location: Tampa (BKV)
Posts: 926
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I find this conversation odd. A vendor selling a product is by that very fact...the expert. If I call up and say send me part number xx951 and it doesn't work...my fault. If I call up and say send me an alternator for a specific setup....and they admittedly send the wrong part....their fault. Their fault and their responsibility...for any damage it causes.
I own my company, and in an economy where competitors of mine are failing every day...we are flourishing. The reason for that is we take responsibility if something goes wrong with our process and we eat whatever it takes to make the client whole again. Sometimes that means thousands. We ARE the experts, when we make the mistake we do not pawn it off. Not a penny of it and I don't care if it means we take a loss on the job. A happy client tells a friend. An unhappy one tells the world.
The problem with American business is a serious lack of character. Nobody is perfect. But when you screw up, stand up, admit your mistake and make it right. Blaming the customer for not double checking your work? Yup, the new American way. I say, shame on you Plane Power, provided what we were told is true.
But then again, that's the real crux of it isn't it? An unhappy customer tells the world...and you are never there to defend yourself when they do. Go the extra mile...that's what a profit margin is there to absorb.
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Last edited by ColoRv : 07-05-2012 at 05:05 PM.
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07-05-2012, 04:53 PM
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Join Date: May 2009
Location: Houston, TX
Posts: 531
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Quote:
Originally Posted by LettersFromFlyoverCountry
Can we get some particularly useful information? What was the model of Plane Power alternator installed? And what was the battery with which it didn't play nicely?
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Quote:
Originally Posted by LettersFromFlyoverCountry
Again, I ask, "What particular setup?"
What EXACTLY was the equipment that was sold?
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Yeah....
First time I've read this thread....but as for the OP and Plane Power, it doesn't seem like we know anywhere near enough to judge either party.
What details did the buyer give PP? And how did PP respond? They is a whole LOT of grey area here where what we know would be PP going above and beyond, or where they should be chipped in for the battery.
I don't like the thread because a vendor is being smeared with very little actual information about what happened, why at happened, and what PP was told and asked for etc....and even that information is second hand.
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-Rick Greer, VAF #2492
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07-05-2012, 04:55 PM
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Join Date: Mar 2006
Location: Newport, TN
Posts: 7,496
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Quote:
Originally Posted by DCat22
Yeah....
First time I've read this thread....but as for the OP and Plane Power, it doesn't seem like we know anywhere near enough to judge either party.
What details did the buyer give PP? And how did PP respond? They is a whole LOT of grey area here where what we know would be PP going above and beyond, or where they should be chipped in for the battery.
I don't like the thread because a vendor is being smeared with very little actual information about what happened, why at happened, and what PP was told and asked for etc....and even that information is second hand.
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Yep you got that right!
Amen!!!
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07-05-2012, 05:03 PM
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Join Date: Apr 2012
Location: Tampa (BKV)
Posts: 926
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But this is a discussion board. The intent is to discuss vendors and all experiences with them, not just the ones that went perfectly. With the amount of poster bashing that goes on in here anytime an imperfect review comes through, one has to wonder if every vendor listed has a few dozen employees paid to run interference.
I can't say whether or not the original poster is lying. But I can say that if I hear enough times bad things about a vendor, I will avoid them. If some in here were to get their way, no bad details would ever be passed on. Then we might as well rename this VansVendors.com.
Personally, I'll take the guy at his word until I know otherwise.
__________________
RV-8 Flying
1,235th flying RV8
SARL Race#95
SnF Homebuilt Judge
2015 Sun n Fun Kit Built Reserve Grand Champion
2015 Oshkosh Kit Built Champion
2015 Jeffco Kit Built Grand Champion
2014 Oshkosh Outstanding Workmanship Award
Broken Warrior of the Jarhead Clan
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07-05-2012, 06:50 PM
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Join Date: May 2005
Location: Tuttle, Oklahoma
Posts: 2,563
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Quote:
Originally Posted by ColoRv
But this is a discussion board. The intent is to discuss vendors and all experiences with them, not just the ones that went perfectly. With the amount of poster bashing that goes on in here anytime an imperfect review comes through, one has to wonder if every vendor listed has a few dozen employees paid to run interference.
I can't say whether or not the original poster is lying. But I can say that if I hear enough times bad things about a vendor, I will avoid them. If some in here were to get their way, no bad details would ever be passed on. Then we might as well rename this VansVendors.com.
Personally, I'll take the guy at his word until I know otherwise.
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Mr. Shook, I don't think anyone on this thread is accusing the original poster of lying. What I am hearing is that people are asking for more details. Please do not be so quick to think people are out to crucify anyone. This is the most civil group of type A individuals I have ever been around. It is unfair and just plain wrong to jump to conclusions with few facts. That is what I am taking from the requests for the original poster to provide more details, not to accuse him of anything.
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