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10-31-2011, 01:44 PM
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Join Date: May 2009
Location: Houston, TX
Posts: 531
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I don't mind waiting a long time for something...if you just say up front "this will take me about 4 months to send you". Even say "if you ask on the status before then, I'll ignore you". Be honest and upfront about the situation, and let people decide for themselves, but with the expectations laid out plain.
Then, no one bugging you... No resentment about (or from) your customers... Etc.
Ideally, you are quick and all that. But if its not going to be that way, just lay it all out there at the start, and then you don't get into the viscous cycles. If someone doesn't want to wait, they never order in the first place and all is good.
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-Rick Greer, VAF #2492
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10-31-2011, 02:03 PM
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Join Date: Jan 2010
Location: Tyler, Texas
Posts: 350
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With the level of service Riley offers, I will never hesitate to buy from him!
Still love the Razor Static Ports! Thanks
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RV 7
391RK Reserved
IO360 9:5:1 AFP
Slow Build
Last 90%
Tyler, Texas
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10-31-2011, 04:24 PM
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Join Date: Dec 2008
Location: Glendale, AZ
Posts: 65
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Sounds like a opportunity for somebody.
That type of poor and dishonest communication with customers (no names)......is the exact reason we started our business. It's been a great experience and continues to grow. I treat every customer just as I would expect to be treated, I'm certainly not that patient!
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Jason Krause
RV-7 SB Finish Kit
Flying other people's stuff RV-9, Kit Fox.....
www.JDair.com
RV accessories including TailWheel Steering Links,
Upgraded Tailwheel Forks and Rudder Pedal Extensions.
Last edited by Jason Krause : 10-31-2011 at 04:26 PM.
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10-31-2011, 04:28 PM
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Join Date: Jan 2005
Location: KPYM
Posts: 2,686
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Jason,
You are absolutely right!
As I recall, I was one of the individuals not getting a response from that OTHER company that spurred yours into existence!
Keep up the great work brutha!
 CJ
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RV-7 Flying - 1,200 Hours in 5 Years!
The experiment works!
TMX-IO-360, G3i ignition & G3X with VP-X
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10-31-2011, 04:30 PM
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Join Date: Feb 2010
Location: GTA, Ontario
Posts: 826
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Nice!
A friend of mine building a -7 picked up the some of the vents from you. Very nice stuff! I'll be sending you an order soon.
Just let me know how long it will take and answeor my emails or calls
Don
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10-31-2011, 04:37 PM
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Join Date: Jan 2005
Location: Round Rock, TX
Posts: 3,778
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Show me what we need to fab... we will look @ it for sure. 
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Reiley
Retired N622DR - Serial #V7A1467
VAF# 671
Repeat Offender / Race 007
Friend of the RV-1
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11-01-2011, 03:16 PM
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Join Date: Jul 2008
Location: NorCal
Posts: 565
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I have never bought anything from this guy...I think by now we all know who he is. I have, however, had occasion to see his posts on the rec.aviation.* groups on Usenet...and also seen others comment about his business practices. Personally I would never buy anything from him, given what I have seen of his character. Why Kitplanes continues to use him as a writer I don't understand. Bob Nuckolls of the Aeroelectric List would be far superior.
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Ralph Finch
RV-9A QB-SA
Davis, CA
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11-01-2011, 07:55 PM
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Join Date: Jan 2005
Location: KPYM
Posts: 2,686
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For what it's worth, he has yet to reply to my email(s) from last week. (How hard is that to do?)
I have serious doubts that I will ever see the order or a refund of my $36.
His last email stated that he has yet to screw anyone. Hmmm, I wonder what he calls this?
Caveat emptor!
 CJ
__________________
RV-7 Flying - 1,200 Hours in 5 Years!
The experiment works!
TMX-IO-360, G3i ignition & G3X with VP-X
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11-01-2011, 08:28 PM
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Join Date: Mar 2009
Location: Rochester NY
Posts: 669
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If it's who I think you're referring to ...
There was a time when his operation was very good.
I first dealt with him in the mid - 1980s and wouldn't hesitate to recommend him. Even in the late 1990s, when I needed some parts and had long ago lost my documentation - there it was on the internet and no problem getting what I needed.
When I was getting set to do some work for my RV, I thought I'd go that way, but found that things had changed. I think he knows the craft, but for some reason, it has become very different; sadly, my most recent experience was similar to yours.
Dan
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RV7A (N7101) - Flying 10/2008
CFI- SE/ME/Inst
A&P
KC2ZEL
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12-18-2011, 08:01 AM
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Join Date: Jan 2005
Location: KPYM
Posts: 2,686
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Dan, So I hear...
I don't understand it really.
I STILL have no parts for my hard earned money as of yet.
Four months is a bit much. I wonder if pay pal knows what he is doing or if they would even care?
It was only $36, but it was MY $36!
I will update this post when (and IF) I ever get the antenna stuff!
Crazy stuff, huh?
 CJ
__________________
RV-7 Flying - 1,200 Hours in 5 Years!
The experiment works!
TMX-IO-360, G3i ignition & G3X with VP-X
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