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  #21  
Old 10-31-2011, 01:44 PM
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DCat22 DCat22 is offline
 
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I don't mind waiting a long time for something...if you just say up front "this will take me about 4 months to send you". Even say "if you ask on the status before then, I'll ignore you". Be honest and upfront about the situation, and let people decide for themselves, but with the expectations laid out plain.

Then, no one bugging you... No resentment about (or from) your customers... Etc.

Ideally, you are quick and all that. But if its not going to be that way, just lay it all out there at the start, and then you don't get into the viscous cycles. If someone doesn't want to wait, they never order in the first place and all is good.
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  #22  
Old 10-31-2011, 02:03 PM
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randyintejas randyintejas is offline
 
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With the level of service Riley offers, I will never hesitate to buy from him!

Still love the Razor Static Ports! Thanks
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  #23  
Old 10-31-2011, 04:24 PM
Jason Krause Jason Krause is offline
 
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Location: Glendale, AZ
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Default Sounds like a opportunity for somebody.

That type of poor and dishonest communication with customers (no names)......is the exact reason we started our business. It's been a great experience and continues to grow. I treat every customer just as I would expect to be treated, I'm certainly not that patient!
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Last edited by Jason Krause : 10-31-2011 at 04:26 PM.
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  #24  
Old 10-31-2011, 04:28 PM
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Captain_John Captain_John is offline
 
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Jason,

You are absolutely right!

As I recall, I was one of the individuals not getting a response from that OTHER company that spurred yours into existence!

Keep up the great work brutha!

CJ
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  #25  
Old 10-31-2011, 04:30 PM
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Don Patrick Don Patrick is offline
 
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Location: GTA, Ontario
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Default Nice!

A friend of mine building a -7 picked up the some of the vents from you. Very nice stuff! I'll be sending you an order soon.

Just let me know how long it will take and answeor my emails or calls

Don
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  #26  
Old 10-31-2011, 04:37 PM
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LifeofReiley LifeofReiley is offline
 
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Show me what we need to fab... we will look @ it for sure.
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  #27  
Old 11-01-2011, 03:16 PM
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Buggsy2 Buggsy2 is offline
 
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I have never bought anything from this guy...I think by now we all know who he is. I have, however, had occasion to see his posts on the rec.aviation.* groups on Usenet...and also seen others comment about his business practices. Personally I would never buy anything from him, given what I have seen of his character. Why Kitplanes continues to use him as a writer I don't understand. Bob Nuckolls of the Aeroelectric List would be far superior.
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  #28  
Old 11-01-2011, 07:55 PM
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Captain_John Captain_John is offline
 
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For what it's worth, he has yet to reply to my email(s) from last week. (How hard is that to do?)

I have serious doubts that I will ever see the order or a refund of my $36.

His last email stated that he has yet to screw anyone. Hmmm, I wonder what he calls this?

Caveat emptor!

CJ
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  #29  
Old 11-01-2011, 08:28 PM
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DanBaier DanBaier is offline
 
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Default If it's who I think you're referring to ...

There was a time when his operation was very good.

I first dealt with him in the mid - 1980s and wouldn't hesitate to recommend him. Even in the late 1990s, when I needed some parts and had long ago lost my documentation - there it was on the internet and no problem getting what I needed.

When I was getting set to do some work for my RV, I thought I'd go that way, but found that things had changed. I think he knows the craft, but for some reason, it has become very different; sadly, my most recent experience was similar to yours.

Dan
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  #30  
Old 12-18-2011, 08:01 AM
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Captain_John Captain_John is offline
 
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Dan, So I hear...

I don't understand it really.

I STILL have no parts for my hard earned money as of yet.

Four months is a bit much. I wonder if pay pal knows what he is doing or if they would even care?

It was only $36, but it was MY $36!

I will update this post when (and IF) I ever get the antenna stuff!

Crazy stuff, huh?

CJ
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