I also visited Andy in OSH this morning.
I told him I was part of the VAF group buy 18 months ago, and that as I have seen the offer for an upgrade on VAF forums, I tried several times to contact him by mail or phone, without success. He said he had never received any mail from me, so that 's why I didn't get any answer (lost in cyberspace?).
His answer was simple: he showed me the modification on one of his demonstration pumps, then asked:
- do you have your pump with you?
- yes
then he reached below the desk and gave me a new one in exchange of mine and added:
- we do what we commited to do.
Overall, the contact was very good, the products quality is amazing. I am very pleased of doing business with people like this!
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