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POSTING RULES

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Today's Posts
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View Poll Results: How well does your Andair F.I. boost pump work?
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I installed an Andair Boost pump in my flying airplane and it works fine.
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11 |
11.96% |
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I installed an Andair Boost pump but am not flying yet.
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28 |
30.43% |
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I installed an Andair Boost pump and it did not work.
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3 |
3.26% |
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I tested my Andair Boost pump before installation and it did not work.
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2 |
2.17% |
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Andair replaced my bad boost pump but the 2nd one works fine.
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2 |
2.17% |
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I am flying behind a different brand of boost pump.
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29 |
31.52% |
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I installed a different boost pump but am not flying.
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17 |
18.48% |
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I installed a different boost pump and it did not work.
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0 |
0% |

05-24-2011, 07:31 AM
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Join Date: Feb 2010
Location: SF
Posts: 30
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Quote:
Originally Posted by Andair LTD
Sorry guys for not getting back to you on the emails.
I'll go through then right away and i'll be in touch. If it's any consolation i've been busy making the replacement pumps.
If you want to forward your emails again i'd be grateful.
Owen
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I think I will just cancel my order. I don't want to be wasting time trying to fix a problem from someone that doesn't answer E-mails, let alone from another continent.
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05-24-2011, 09:11 AM
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Join Date: May 2011
Location: Havant, Hampshire, UK
Posts: 9
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Quote:
Originally Posted by SpaYellowNsx
I think I will just cancel my order. I don't want to be wasting time trying to fix a problem from someone that doesn't answer E-mails, let alone from another continent.
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Again apologies for not answering emails. By the end of the week we would have fulfilled all pump orders.
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05-24-2011, 09:31 AM
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Join Date: Sep 2009
Location: EP, TX
Posts: 27
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The throttle quadrant
Quote:
Originally Posted by Andair LTD
Again apologies for not answering emails. By the end of the week we would have fulfilled all pump orders.
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Will it work on the left side for an RV8?
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05-24-2011, 11:36 AM
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Join Date: Aug 2008
Location: Jacksonville, FL
Posts: 522
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Give them a little break....
Andy sounds like he is busy building new pumps and not on the computer as much. He did respond to me that my replacement updated pump should be shipped this week. Overall, I am satisfied with Andair and while the email responsiveness isn't what we would like to see, its ok.
__________________
Wendell VAF#1832
RV-6A 3/4 done...N48JE Reserved 
Build site: www.mykitlog.com/weneng
Donated to VAF in 2020
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06-02-2011, 07:41 PM
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Join Date: Apr 2007
Location: Whitby, Ontario
Posts: 63
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New Pump Arrived
Thank you Andair.
Wanted to do that publicly.
Just received the new style pump - and I haven't even sent them back my original yet (Canada Post strike pending).
Although the design changed without notice to remedy a potential failure mode, Owen and crew have been very swift to 'make good' since the issue was brought forward here on VAF.
Kudos.
__________________
Kent Scherm
RV-8 #81651... gone
C150 C-GDGV
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06-05-2011, 09:03 AM
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Join Date: Jan 2005
Location: Houston, Texas
Posts: 469
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Email still hit or miss
Sent email on 5/24, trying again today:
Hi guys,
Trying again.
Just to be clear, what I?m really interested in is upgrading the check valve / o-ring configuration because of the recently identified failure mode. I?m not really concerned about whether the motor controller is integral to the pump or discreetly mounted as on my existing pump.
Please contact me as soon as possible.
Thanks.
William
William Slaughter [mailto:william_slaughter@att.net]
Sent: Tuesday, May 24, 2011 6:28 PM
To: 'andair@andair.co.uk'
Subject: Boost Pump up-grade
Gentlemen,
I?d like to have my existing pump upgraded.
SN 30122 10-09
Please let me know the particulars of this process as soon as you?re able.
Thanks.
William Slaughter
713.873.4183 work
281.615.4425 cell
This has been really disappointing for me so far, as I've always been a huge fan of their beautiful products, but the inability to even get a reply concerning an identified potential failure mode - well, that's just not right. Money's already spent, pump's already sitting here, so I'm pretty much totally dependent on the customer service outcome. Still hoping for the best.
Contrast with the Tru-trak upgrade to my existing servos-
Emailed request
Got immediate reply
Sent in servos
Promptly upgraded and returned for a reasonable fee.
That's how it should be done!
__________________
William Slaughter
Houston, TX
RV-8QB
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06-05-2011, 10:00 AM
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Join Date: Jul 2007
Location: Santiago, Chile
Posts: 447
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Waiting for email answer from Andair
I think Andair products are great and beautiful, Andy and Owen are great guys too, but they are not good with email
I have send the the following email and waiting for answer
"Hi Andy/Owen,
I am Fernando Abasolo from Chile, I bought the first pump that you sold at sun n fun, also I bought gascolator and fuel selector valve for my RV-8. As you told me that I was the first customer you gave me 5 years warranty, pump has been running great for 200 hours but I will like to have an upgrade, I understand that my pump has not fail, so is not warranty, I will pay for the upgrade but I don't want my plane to be on ground waiting for new pump, could you please send me the new pump and I will send you the old one later, I will provide you with my credit card information.
Please reply ASAP."
__________________
Fernando Abasolo
Santiago Chile
SubSonex waiting for tailkit to arrive 
Flying phase II RV-8 (SCSE) Serial Number 83290, Tail Number CC-AJC
Flying RV-8 (SCTB) Phase II 600 hours and counting since February 22nd 2010
Serial Number 82727, Tail Number CC-PXG
Lyc. IO-360, Hartzell Prop
VAF #2056
EAA Member 774981
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06-07-2011, 03:52 PM
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Join Date: Sep 2007
Location: WA
Posts: 988
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Received my replacement pump today...
I received my replacement pump today, thanks Owen!
The new unit appears to have a slightly different body along with an integrated controller and a threaded inlet. It looks like the four mounting points are the same and I suspect it is a wee bit longer with the threaded fitting so I will likely need to bend a new inlet tube. Hopefully it is quieter. I will update the thread after I get it installed.
__________________
Stephen
RV7 powered by a lycoming thunderbolt IO-390
turning a whirlwind HRT prop
with more hours flying than building... 2,430 on the hobbs!
ORCA Flight
Race 771
margarita!
Last edited by schristo@mac.com : 06-08-2011 at 06:38 AM.
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06-07-2011, 08:17 PM
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Join Date: Jan 2005
Location: Houston, Texas
Posts: 469
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Quote:
Originally Posted by schristo@mac.com
I received my replacement pump today, thanks Owen!
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Hi Stephen,
Did you receive any correspondence from Andair between your last post and this one? Still no response to my emails. 
__________________
William Slaughter
Houston, TX
RV-8QB
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06-20-2011, 12:39 PM
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Join Date: Sep 2009
Location: EP, TX
Posts: 27
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Andair fuel selector?
Vans was supposed to have a supply from Andair on 5/1. Then, moved to 6/1. Now, looking like 7/1. Andy, do you have any idea when they will be shipped?
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