Sensenich SB11-04-15 Returns

[JohnF]

Just FYI, Sensenich advised me that you do NOT need a return authorization if you are returning your prop hub. They said just INCLUDE the plastic pitch cylinder and send it along with the hub to the Plant City address. Include your name, address, and telephone number.

( I see no pitch change or looseness on mine, but am sending it back for the "repair" job anyway to head off problems that might arise in the future.)

[ArlingtonRV]

[quote=JohnF;535140] They said just INCLUDE the plastic pitch cylinder and send it along with the hub to the Plant City address. QUOTE]

That's interesting, when I asked them (Sensenich) if I needed to return anything other than the two hub halves, I was told "no". I sent mine in Monday and they got it Yesterday, I sure hope they don't NEED the plastic adjusty thing.

[rejnovca]

I spoke with them Monday and they said to include the white delrin piece. They want to take measurements and said in all liklihood it would be returned unless there was excessive wear, in which case they would send a new one.

[jte65]

I spoke with Mike at Sensenich today. Firstly, to clarify a few things from the prior thread on this topic. They are sending off returned hubs to be re-machined and then re-anodized (black as already noted). The serial/revision number will not change based on what he told me. In all likelihood, you also will not receive your original hub back (I specifically asked this question). Rather, you will likely receive someone else's that has been re-machined. He indicates it will still look new with the exception of potential marks from the Nordlock washers from a prior installation. Right now with the initial influx, he said turnaround is up to 2-3 weeks. He did not see that increasing much further but did indicate that there is no rush to remove and send a B revision hub in if you have not observed any movement (still recommended eventually doing so however).

They do want both the hub itself and the white delrin pitch cylinder for the reasons that John outlined above. Basically, he indicated any slippage could damage the holes where the blade pins insert, in which case they will replace the cylinder. You don't need to include any bolts/washers.

He was very helpful and indicated they are trying to get someone from Sensenich on VAF to provide some clarifications and answer questions (he actually asked whether I was on the forum). He also indicated that they are sending information to Vans regarding each customer that has returned a hub for re-work.

Jeff

[todehnal]

I'd sure like to see a copy of the Sensenich SB11-04-15. Can't findit anywhere!! Any help appreciated.
Are all gold hubs going back for rework, or just the ones that develop a problem??

Tom

[JBPILOT]

http://www.vansairforce.com/communit...t=66335&page=3

Post #24.

John Bender

[Paris12Man]

Boy, I just stumbled onto this post. It is kind of important and maybe should be a sticky for a while. I've never received anything from Vans or Sensenich nor is there any mention of this SB on either website.

My serial number has a 'B' at the end, but I'm not sure about the Hub Model. Are all hubs supplied for the RV12 Hub Model 2A0R5, or are there more than one model number? If more than one, where is that stamped or listed? Thanks guys. Steve

[JBPILOT]

I think you need to send your hub in.

Yes, I believe all the hubs supplied are that model for the -12. I have an 'A' suffix, and they told me mine was ok. B's are the problem ones.

John Bender

[Andy J]

I sent my rev B prop hub in almost two weeks ago. I called before sending it and was told it was a 2 day turn around to send a replacement. 2 days later it became a 2-3 week schedule.

Hopefully it gets returned this week. My airplanes flying(was) and flight testing is almost completed - Since I wasn't having any troubles I wouldn't have returned it right now had I known that they didn't actually have replacements to send back.

[Dave12]

I have a B hub and called the Plant City shop on thursday and was asked to wait two weeks to send mine because they are swamped. I was told that their machinist was on vacation and will be back next week.