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  #11  
Old 09-20-2010, 08:15 PM
seattlebuoy seattlebuoy is offline
 
Join Date: Aug 2010
Location: Fountain Hills, AZ
Posts: 8
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Call 'em and find out!
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  #12  
Old 09-21-2010, 10:39 AM
GDS GDS is offline
 
Join Date: Mar 2009
Location: Big Bear lake, CA
Posts: 124
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I have no complaints with Van's builder's assistance. They've been very responsive on the phone, less so by e-mail, but I don't hold that against them, that's what I use this forum is for. They've never been rude, although they're usually short on chit chat. It's like talking to ATC without scripted phraseology. They are also available all day, even though they only commit to "builders assistance is available from 0700 to 0930, etc., etc."
On a side note, I think Starbucks has caused us to have unrealistic expectations of all businesses. "I want a 1 shot mocha, tall, in a vente cup. I want it to be lava-hot and have ice cubes in it, but I don't want them to melt." That's what you have to do to differentiate yourself in the $3 cup of coffee market, but this is the customer-built flying machine market. The customer has to accept a large part of the responsibility for their own satisfaction with the product.
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Gary
Partner in RV12, #177, N523GT
Flying, ~50 hours
Next project found: Just Aircraft Highlander
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  #13  
Old 09-21-2010, 12:14 PM
WingedFrog's Avatar
WingedFrog WingedFrog is offline
 
Join Date: Mar 2010
Location: Raleigh, NC
Posts: 863
Default no email answer from VAN's?

I thought they had ignored my email... until I found their answer in my junk mail box.
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Builder's name: Jean-Pierre Bernoux
Sport Pilot
Kit # 120395 N124BX
Flying as of 9/11/2013

Builder's Blog:http://vieilleburette.blogspot.com/
EAA 1114
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  #14  
Old 10-01-2010, 07:03 PM
RFSchaller RFSchaller is offline
 
Join Date: Oct 2010
Location: Phoenix, AZ
Posts: 2,820
Default Next Size

I don't know the particulars of the application, but I've been an engineer for 35 years, and it was always standard practice in the field to drill out bad holes and go to the next larger fastener. That may not have been practical here, but keep it in mind.
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  #15  
Old 10-06-2010, 02:43 PM
vandi vandi is offline
 
Join Date: Oct 2009
Location: Mooresville, NC
Posts: 69
Default

What was their answer?
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Brian Vandivier

VAF #2581
n72bv <---- reserved
RV-12 Starting soon Partially built 2nd hand empennage kit -- 1st accident 11/24 transporting home.
.........Totalled truck and significantly damanged trailer. No damage to aircraft parts...
RV-10 in the long range future
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  #16  
Old 10-06-2010, 02:53 PM
Alex Alex is offline
 
Join Date: Jan 2005
Location: northern Virginia (DC area)
Posts: 198
Default No Idea

Quote:
Originally Posted by vandi View Post
What was their answer?
I decided to order new parts, so I didn't call the tech support line.
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Alex Roup
RV-12 (empennage) #120407
Northern VA
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  #17  
Old 10-06-2010, 03:02 PM
Alex Alex is offline
 
Join Date: Jan 2005
Location: northern Virginia (DC area)
Posts: 198
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Quote:
Originally Posted by RFSchaller View Post
I don't know the particulars of the application, but I've been an engineer for 35 years, and it was always standard practice in the field to drill out bad holes and go to the next larger fastener. That may not have been practical here, but keep it in mind.
Thanks for the suggestion. I actually had considered that, but didn't want to have to change the bolts and nutplates involved. I'd still have an alignment issue with the fuselage bulkhead when it came time to mount the VS because the holes wouldn't be centered anymore. I'd have to drill out the matching fuselage bulkhead holes to the larger size. If I had a problem at that stage, the VS would already be finished so I'd have less options for correcting the mistake. It seemed less risky to just do the VS spar over.
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Alex Roup
RV-12 (empennage) #120407
Northern VA
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  #18  
Old 10-06-2010, 10:44 PM
Marteck Marteck is offline
 
Join Date: Sep 2009
Location: Hutchinson Kanas
Posts: 33
Default oversize holes

Alex;
As a liaison engineer at Boeing I worked fixes for this type of error a lot.
The engineer at Vans with responsibility for that section of the airframe has all the load data to recommend you ream the hole and install oversize hardware or scrap the part.
You are the final QA on your plane and in my opinion you did the right thing by replacing the parts when you did not get a satisfactory answer.
I recommend you get a copy of FAA Advisory Circular AC 43013-1b /2A
Great reading and it covers your little problem plus lots more.
I have not ordered my kit so I have no idea what Vans tells builders about working around errors.
Regards,
Jerome
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