I have no complaints with Van's builder's assistance. They've been very responsive on the phone, less so by e-mail, but I don't hold that against them, that's what I use this forum is for. They've never been rude, although they're usually short on chit chat. It's like talking to ATC without scripted phraseology. They are also available all day, even though they only commit to "builders assistance is available from 0700 to 0930, etc., etc."
On a side note, I think Starbucks has caused us to have unrealistic expectations of all businesses. "I want a 1 shot mocha, tall, in a vente cup. I want it to be lava-hot and have ice cubes in it, but I don't want them to melt." That's what you have to do to differentiate yourself in the $3 cup of coffee market, but this is the customer-built flying machine market. The customer has to accept a large part of the responsibility for their own satisfaction with the product.
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Gary
Partner in RV12, #177, N523GT
Flying, ~50 hours
Next project found: Just Aircraft Highlander
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