More Help Provided @ Oshkosh
In the spirit of reporting good vendor support at Osh, I have a small tale to tell myself. Just a week before departing for Oshkosh (in a Citabria, not an RV ... the -7 is still under construction) I yanked the cord on my Clarity Aloft headset hard enough to break some wires internally. I caught it on my foot crawling out of a Warrior.
I rushed it to Clarity for a repair, and they fixed it and rushed it back. Almost. It worked, but upon fiddling with the volume box I found I could make the headset mis-behave. I didn't discover this problem until I was hours into the flight to Osh and just lived with it.
At the show I went to the Clarity booth and inquired as to whether they could do anything or not at the show. Bill Waterman (who is, I believe, the president of Clarity Aloft) agreed it still had problems and said that he could easily replace the volume box if I left it with him overnight.
The next morning Bill called me and said he had bad news and good news. The bad news was that the volume box could _not_ be repaired or replaced, and the good news was that for this reason they were simply going to give me a new headset. When I got to the booth Bill was there with a new still-in-the-plastic-wrapper headset already placed in my headset case.
Understand that this wasn't a failure of the product. I snagged the cord with my foot and yanked it -hard- climbing out of the Warrior. I was careless, and *I* broke my headset. Yes, it was still under warranty, but this was not a warranty-type failure. IMHO.
Outstanding service. Kudos to Clarity for supporting their product so completely and making my flight home a _lot_ more comfortable (and potentially safer, frankly).
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Dwight Frye - Raleigh/Cary NC
http://www.openweave.org/rv7/
RV-7 N4932L/Tip-Up/Superior 180hp/API Fuel Injection/Boss Aircraft Paint
First Flight : September 2, 2013
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