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01-03-2010, 09:51 AM
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Join Date: Dec 2005
Location: Windsor Colorado
Posts: 33
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Customer service !
In the experimental world customer service is key....It is hard to beat the customer service delivered cheerfully by E-Mag and G-3 ! 
__________________
Les Preston
RV-7 flying
Rocky Mountain High !
300 hours of pure pleasure !
RV7 sold
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01-03-2010, 10:23 AM
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Join Date: Dec 2006
Location: Coventry. England
Posts: 614
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Klaus and G3
Hi
As my RV4 is a 20 year project and I bought my LS ignition a long time ago I still have the original version. (Its taken 20 years because I have rebuilt a Tailwind, Kitfox, built an RV9 and loads of stuff in between).
Anyway I finally fired up the LSE system a couple of months ago but there was fault. I contacted Klaus by email and with his help I was able to track down the problem to a broken wire. I think thats excellent customer support given the amount of time since I had bought the unit. He even has spares available.
Having looked at the G3 site the system there looks similar to my LSE system, a couple of parts look like updated versions of my LSE parts, for example the MSD capacitive dishare unit. They have gone a different way in that the unit picks up its signal from a mag, although they do offer crank sensors as well I think. Doing it from one of the mags is clever though as there is extra redundancy built into the system.
So for customer service Klaus got 10 out of 10 to me. He even contacted me afterward to ensure all was OK.
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01-03-2010, 11:20 AM
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Join Date: May 2007
Location: Seattle
Posts: 151
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I have never had a problem with him.
I was a novice to engine timing last year, and Klaus talked me through it in great detail for almost 1 hr even thought I was not buying anything from him. Since then, I have called him for a number of things and have never had a problem. Sure he is short sometimes, but thats just who he is. Based on what I am hearing he was wrong to doubt a customer in my view, but sometimes stuff just happens and genuine customers get screwed over. I have never had a problem with my EI's from Klaus and fly heavy IFR in my 6 all the time up here in the NW. I trust them completely.
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01-03-2010, 06:11 PM
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Join Date: Dec 2006
Location: Arroyo Grande, CA
Posts: 938
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Jekyl and Hyde
WoW! I can't get over the divergency of views about Klaus! It's as if you asked Dems and Repubs how they liked Bush or Obama. He's either an angel or a devil! His products are either the best or fail all the time! I really don't understand how this can be; he's either the most unco-operative vendor or the one who gives excellent service. Really; can all of this be embodied in one individual? Oh, the verisimilitudes of human nature!
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01-03-2010, 06:15 PM
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Join Date: Jan 2005
Location: Round Rock, TX
Posts: 3,778
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Personally, Klaus has never let me down! If I email or call it's always a good situation... but then again, I'm German... 
__________________
Reiley
Retired N622DR - Serial #V7A1467
VAF# 671
Repeat Offender / Race 007
Friend of the RV-1
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01-04-2010, 12:48 PM
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Join Date: Dec 2006
Location: Atlanta, GA
Posts: 1,231
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I think it may simply be a culture thing. His "Germanic" style of communicating may seem rude to people who are not accustomed to Germans in general, but I don't think he intends that. There are some similar cultures here in America that may also seem "abrasive" to those not familiar with that culture, yet seem perfectly normal to folks who grew up around it.
Or perhaps he is truly inconsistent with people, or simply responds abrasively to people HE perceives as "difficult."
I tend to suspect it's a little of both.
Like I said earlier, I've had no problem with him and have enjoyed both good performance from his systems and good customer service when I called or emailed.
To date, my sense is that LightSpeed units have the best track record of reliability out there (among EI units) and the largest installed base. That may change, but for now that is worth considering.
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01-04-2010, 02:09 PM
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Join Date: Sep 2007
Location: Socal
Posts: 106
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LSE Product and Service
Wow it seems quite a bit of discussion on a DB Connector shell ! Personally I have had excellent performance from my PIII unit, the plane really runs well with it (RV6 180+ CS) The install went well (I spent the time to read the directions throughly) I found that the quality of the answers I received from Klaus was in direct proportion to the level of preparation I had done in answering them. I work in my job primarily with engineers and scientists and the style of discussion is similar when speaking with Klaus, point is, quite good assistance is given. IMHO the LSE units work great, have the long track record of performance in all kinds of experimental aircraft, especially all the fastest ones ! Personalities aside, I have gotten a professionally built aircraft ignition system and the help I needed to install it(even when I called late at night) from Klaus. I find it's best not to sweat the small stuff and look at the goal I am trying to achieve
Peter RV6.2
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01-05-2010, 11:47 AM
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Join Date: Jul 2009
Location: Mojave
Posts: 4,652
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Quote:
Originally Posted by Walt
If I was going to switch to mags it sounds like the Bendix 1200 series is the way to go, but I hear they are also big, heavy and not sure they would even fit? So just out of curiousity does anybody have any info on these and would they fit in the RV engine mount?
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I run one on my airplane and have several others around. The 1200 is considered one of the "hottest" mags around, but it is also big and heavy. More troubling is finding parts... They are just not supported that well anymore. When I rebuilt mine, I had to scour ebay for replacement parts. In the long run, there's not much sense in using mags on an experimental... Even the best mags are left in the dust by electronic ignition.
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WARNING! Incorrect design and/or fabrication of aircraft and/or components may result in injury or death. Information presented in this post is based on my own experience - Reader has sole responsibility for determining accuracy or suitability for use.
Michael Robinson
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Harmon Rocket II -SDS EFI
RV-8 - SDS CPI
1940 Taylorcraft BL-65
1984 L39C
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01-09-2010, 02:11 PM
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Join Date: Aug 2005
Location: Jeffersonville, IN
Posts: 463
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Update
Received the shell in the mail today from LSE. Dave
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01-09-2010, 02:49 PM
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Join Date: Dec 2006
Location: Winston-Salem, NC
Posts: 317
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Quote:
Originally Posted by db8
Received the shell in the mail today from LSE. Dave
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Did LSE just send it on their own, or did you have more dialog with them?
__________________
Bill Settle
RV-8 N38CW (Reserved)
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