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  #21  
Old 09-21-2009, 03:03 PM
RV10inOz's Avatar
RV10inOz RV10inOz is offline
 
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Thank you.

The last thing I want to do is start that kind of publicity. Its not fair and not accurate. I do however believe through positive action and a comitment to work together we can all achieve great things!

DB
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  #22  
Old 09-21-2009, 08:17 PM
jeff beckley jeff beckley is offline
 
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I too was not trying to bash Dynon. I just was not too eloquent in my wording.
I understand that business models change for what ever reason. Product availability, lack of sales base, what ever...
What Dynon need to do is to make right for the few customers that were financially effected by the change. The customers that put faith in the promised products that planed and built their panels.
My business is 90% customer service and 10% labor. If I were to enter into an agreement with a customer and for what ever reason I could not fulfill my obligation I HAVE to reconcile with them.
I live in a small community. My reputation would be shot if I blew off just a few customers.
Dynon and other EFIS venders are marketing to a VERY small market. If they do not make it right for the customers that are effected negatively then it will only come back to haunt them.
I am speaking from experience. I beta tested for Blue Mountain Avionics and watched them fall from grace because of false promises. Sure that was an extreme. Dynon is a far far better company.
Sorting things out for the effected customers would be the stand up thing to do and that show of first class customer service would be returned ten fold.

I would have liked to consider Dynon's products for the upgrade I am doing but .........
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  #23  
Old 09-22-2009, 10:45 AM
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dynonsupport dynonsupport is offline
 
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Just so everyone is aware, when we announced we were putting the AP76 on hold, we offered ANYONE that had purchased an autopilot a full refund. We can't do much more than that to support our customers when we have to change course or delay a product. Hopefully nobody feels like they're ultimately out anything from Dynon. We do try realy hard to craft our policies to minimize the impact customers feel when we need to change plans. We've been around long enough to see that this industry has a tendency to sting customers along, and in announcing the hold on the AP76, we were making an earnest effort to not to do that to you with a series of perpetual "delays" to the ship date. Anyway, we will still honor that refund promise even though it's been 9 months since we announced the hold on the AP76.

The reality is that basically nobody has taken us up on that promise because getting even the base features of our AP in any other product costs vastly more. We do still expect to deliver the AP76 at some date, and we will tell you right away if that ever changes. We'd tell you now if we thought there was even less than a 50% chance we'll do it. What we can't do is give you a date it will ship. If you need an AP right now with a specific feature that was on the AP76, then unfortunately we are not your choice. Of course, even in this very thread, other vendors are promising future features, so Dynon is in no way alone in trying to give the market a heads up on our future plans so that people can make informed decisions. What we HAVE tried to do is to be upfront about delays and changes of plans, and to basically convey the honest statuses of different projects within the company.

Last edited by dynonsupport : 09-22-2009 at 11:05 AM.
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  #24  
Old 09-22-2009, 06:01 PM
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Great reply Dynon.

The reality is, for folk like us, we had a panel built and the AP74 installed knowing the 76 was coming, and prepared to wait and trade up.

Taking a refund was never going to be an option, the cost of doing that would be tens of thousands of dollars in real cash or my man hours. So you can see why I am so keen. I would have gone the option of the TT for RV10 if I had to and known, but because of the great belief in Dynon products, and I still have it, we stuck with the AP74/76 program. Are we unhappy, no! Just keen to get what we expected to get. Will we wait and pay, of course!

Quote:
We do still expect to deliver the AP76 at some date, and we will tell you right away if that ever changes.
This is at least a positive step forward.

I am keen to come to see you guys, and discuss what it will take, costs, marketing etc..... I am a firm believer in being part of the solution. So count me in!

DB
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  #25  
Old 09-22-2009, 08:47 PM
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Jamie Jamie is offline
 
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Quote:
Originally Posted by RV10inOz View Post
Taking a refund was never going to be an option, the cost of doing that would be tens of thousands of dollars in real cash or my man hours.
Hyperbole, perhaps?

Why would it cost 10's of thousands of dollars to swap out the AP? Is the Australian exchange rate that bad?

I assume you are referring to rebuilding your ENTIRE panel because of one module (the AP76 cutout). I think it you will look you would see that it would not be that difficult to fit the TT RV-10AP module or one of their other "flatpack" modules into that hole. If I remember correctly, the dimensions are very similar. A little creativity (you know, the type us builders are supposed to have) would take care of it.

Swapping out the Dynon AP for a TT -- I did that very thing. It took a total of about 10 hours, me working by myself, including running new TT harnesses. The servos mounts and pushrods are the same so there's no work to do there...just bolt the TT servos in.

I'm not trying to convince you to swap out your Dynon AP for a TT. I'm just wondering where that tens of thousands of dollars is coming from.
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  #26  
Old 09-22-2009, 09:29 PM
jeff beckley jeff beckley is offline
 
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That is a very good offer. I would have killed for an offer like that from Blue mountain.
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