LOE Rental Cars

mrreddick · #1 09-17-2007, 12:40 PM

Has anyone received a "call back" from Enterprise?
I reserved a mid-size and they just took my name & phone number. I was told no price had been set and we were going to have to pay for the entire weekend since they're closed on Monday. We could drop the car at the airport but since no one will be working Sunday, they would be charging thru Monday (directed by Enterprise corporate, I was told!).
With less than 3 weeks to go I would be more comfortable knowing I had a firm car reservation.
Not going to fly that far to be without transportation.

Ironflight · #2 09-17-2007, 01:32 PM

I haven't gotten a call-back yet either - they took my name and number, I told them what I wanted, and they said they'd get back to me.

n5lp · #3 09-17-2007, 01:51 PM

I called the number from the LOE information page today (915-587-9977) to reserve a car and got the Red Roof Inn. Does anyone have the car rental number.

Ironflight · #4 09-17-2007, 02:12 PM

915-845-0268 is what I have on the post-it note on my computer

n5lp · #5 09-17-2007, 02:21 PM

Quote:

Originally Posted by Ironflight

915-845-0268 is what I have on the post-it note on my computer

Thanks Paul, I'll try that one.

Guy Prevost · #6 09-17-2007, 04:39 PM

They haven't called me back either....

chrispratt · #7 09-17-2007, 05:16 PM

Ditto. I've called twice in the last three weeks and they've taken my contact information but no call back.

Chris

RV7ator · #8 09-17-2007, 06:32 PM

Info taken twice in three weeks, no call back.

I think it's past time for Vetterman, et al, to queue up another rental operation. This is a huge chunk of business with the date known a year in advance. For Enterprise to be this disorganized so close in doesn't give me a warm fuzzy about any "confirmed" reservation - if such is ever forthcoming. Uncertainty will damp attendance.

If they arrogantly maintain their standard hours and refuse returns on Sunday (typically after 1200 Saturdays), that's even more incentive to change.

All rental agencies are represented at ELP. I'm going to start phoning on my own account for another source. Not to be overlooked is a charter bus with scheduled shuttle to/from west El Paso. There really isn't any other need for wheels unless you like looking at sand.

John Siebold
Boise, ID

n5lp · #9 09-18-2007, 08:37 AM

I made my initial call today. She asked only for my name and phone number and said they would "call a few days before" to get my credit card and driver license information. Maybe this is how it is supposed to work?

vanduyn · #10 09-21-2007, 07:40 PM

Talked to Enterprise today and they informed me the car rental rates will be $5 more per day than what is posted on the web site.

It was my plan to rent the car on Saturday and return it on Sunday

Since they are closed on Sunday, I was informed I would be charged for an additional day for the rental (2 days vs. 1 day)

Anyone else had this experience??