Andair - Page 2

Saville · #11 06-01-2020, 06:27 AM

I ordered some fittings for my new fuel selector and had not received the usual timely ship notice. I figured that the virus was having an impact on them just like everyone else.

And it is.

But after several weeks and unanswered emails I gave them a call.

They found the order, processed it and shipped it within a day or so.

Give them a call; be nice; and they will do their utmost to help you.

Bill Boyd · #12 06-01-2020, 07:14 AM

Quote:

Originally Posted by 9GT

I "lost" the keys to my Andair gas caps near the end of my RV-10 build and ended up having a locksmith come to my hanger to pick the caps open. They were able to order some special key blanks that worked and cut them for me. All in, I think it was just around a $150 bill for me. I found those original keys in my build shop behind a shelving unit about 6 years later.

Thanks, Mickey and David - kinda glad I'm not the only one. The only part of this that sounds especially concerning is special-ordering the key blanks; the rest sounds like a minor inconvenience with no undue delays.

Daida · #13 06-01-2020, 10:26 AM

I have Andair products installed as well.
Fittings, checkvalves, Fuelvalve, Filters and a boost pump.

My experience could not be any better with them.
The orders were spot on. The products are as good as it gets, second to none.
Customer service via email and on the phone was always good.

I do understand that the situation described in the first post lets room for improvement.

But if you see them as a family business, may be struck hard by the CoVid 19 thingy (as the whole economy in the UK) and their own supply chains most probably interupted.....they are fighting hard to make a living and have the company survive the crisis to be there for us after all.
In addition to that, the UK left the European Union just two month prior your order. There might be the reason for your refund in two steps as tons and tons of regulations and laws (probably for international sale-refunds as well) have to be determined, articulated and implemented as the EU law is not valid any more.

I did meet them in person and talked to them. Absolut fabulous, honest and nice people.

I cannot imagine that they treat you like that for no reason.

Discus2b · #14 06-01-2020, 12:09 PM

Along the locking caps line...has anyone had fuel siphon/ stolen? I never even pondered the idea. Unless there is another reason I?m missing.

R

9GT · #15 06-01-2020, 02:26 PM

Quote:

Originally Posted by Discus2b

Along the locking caps line...has anyone had fuel siphon/ stolen? I never even pondered the idea. Unless there is another reason I?m missing.

R

My main concern was tampering when tied down during traveling/trips. There are a lot of people that do not like general aviation. I have no knowledge of it ever happening, but I don't want to be the first. I also don't want some ramp rat fueling my plane when I am not around and didn't request it.

DeeCee 57 · #16 06-01-2020, 02:57 PM

yep, had fuel stolen... old story as the year is 1981... yeah, that is last century.

Cherokee 6, flew non GPS, non cell phone, non internet, from Merrit Island to Guadeloupe, 3 weeks of island hoping.
Stopped at Bimini Island, Bahamas, had the 4 tanks filled to the brim. A dead battery due to a loose belt led to an unexpected nightstop. Next day luckily noticed outer fuel tanks reading 0, confirmed by looking into them. Fuel was stolen overnight, either siphon or drained... topping other events, not a very good memory of that place

Hopefully improved over the years.

rongawer · #17 06-03-2020, 10:29 PM

I'm probably the only one who doesn't get this, but why locking fuel caps on an airplane? If I'm going to steal fuel, why not just put a bucket under the fuel drain and let 'er rip?

If it's to stop people from doing nefarious things to my fuel, I guess that's a possibility, but with so many other things that could be vandalized and ease of draining fuel from a wing, I don't get the value of locking fuel caps. BWTHDIK?

Oh, and Jenny from Andair emailed me today about an order I placed and said it would ship in 4-6 weeks. So they're still there, just working through COVID I'm guessing.

rv8ch · #18 06-04-2020, 01:04 AM

Quote:

Originally Posted by rongawer

I'm probably the only one who doesn't get this, but why locking fuel caps on an airplane? If I'm going to steal fuel, why not just put a bucket under the fuel drain and let 'er rip? ....

Can't speak for everyone, but I heard from several builders that the standard Van's caps leak and get stiff. Probably just a maintenance issue, but I bought the locking caps not to prevent theft or tampering, but just because of the quality of the cap. They are pretty nice looking caps, I think.

Bill Boyd · #19 06-04-2020, 01:05 PM

Quote:

Originally Posted by rv8ch

Can't speak for everyone, but I heard from several builders that the standard Van's caps leak and get stiff. Probably just a maintenance issue, but I bought the locking caps not to prevent theft or tampering, but just because of the quality of the cap. They are pretty nice looking caps, I think.

That they do indeed have going for them. Other than the risk of locking myself out, I'm not sorry to have them.

rongawer · #20 06-04-2020, 09:28 PM

Quote:

Originally Posted by rv8ch

Can't speak for everyone, but I heard from several builders that the standard Van's caps leak and get stiff. Probably just a maintenance issue, but I bought the locking caps not to prevent theft or tampering, but just because of the quality of the cap. They are pretty nice looking caps, I think.

I completely with the statement about their quality. I've bought everything from the oil/air separator and fuel filters to selector valves and check valves. Everything as been very high quality.