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05-05-2020, 09:39 PM
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Join Date: Dec 2005
Location: San Pedro
Posts: 1,013
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TRYING TO PURCHASE PARTS FROM VAN'S
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.
The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$
So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.
Van's really needs to upgrade the 'LIST'.
AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.
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Building finally
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05-05-2020, 10:36 PM
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Join Date: Jan 2016
Location: Martin, Tn
Posts: 31
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Quote:
Originally Posted by E. D. Eliot
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.
The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$
So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.
Van's really needs to upgrade the 'LIST'.
AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.
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Sounds like they did when Dale made the offer to put the order in for you ...
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05-06-2020, 03:15 AM
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Join Date: Jan 2005
Location: Oklahoma City, OK
Posts: 924
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You HAVE to type in the part number EXACTLY as it appears on the plans, or it comes up as no such matches.
BTDT....a lot. 
__________________
RV9A under construction--N781DM reserved
Donated
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05-06-2020, 05:04 AM
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Join Date: Oct 2010
Location: Elkton, Md.
Posts: 1,654
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Quote:
Originally Posted by No_0ne
Sounds like they did when Dale made the offer to put the order in for you ...
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Ha! That?s funny!
__________________
Wag Aero Sport Trainer built,sold and wrecked
N588DF RV12 #336 built, sold and alive and well in New York
N73DF RV12 #244 built, sold and alive and well in Florida
N91 RV RV9 I wish I could say I built this one! Mark Santoleri hit the ball out of the park on this gem.
Currently restoring a 1978 Citabria GCBC
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05-06-2020, 05:15 AM
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Join Date: Feb 2008
Location: va.
Posts: 523
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The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.
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05-06-2020, 05:52 AM
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Join Date: Sep 2007
Location: Central IL
Posts: 5,516
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Quote:
Originally Posted by wilddog
The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.
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I used a MacAir through the whole build and did not have this issue at Vans.
__________________
Bill
RV-7
Lord Kelvin:
“I often say that when you can measure what you are speaking about,
and express it in numbers, you know something about it; but when you
cannot measure it, when you cannot express it in numbers, your knowledge
is of a meager and unsatisfactory kind.”
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05-06-2020, 06:20 AM
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Join Date: Nov 2012
Location: Midland, mi
Posts: 962
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just place the order through email (orders@vansaircraft.com). I do that quite a bit when support tells me the part number and it is not in the catalogue.
__________________
Ken Stockman
Midland, MI
EAA Chapter 1093 member
FaceBook Page: Ken's RV-14
RV-14a (serial number 140073)
N73XP
Plane at hangar and the wings ON.
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05-06-2020, 06:29 AM
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Join Date: Jun 2012
Location: Frederick, MD
Posts: 821
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I have to say, I have had problems with the list even when I have the number off the plans. There is a place where you can manually search the list and I have found the number in the description of the part rather than as the part number. The other problem has been that a part from a legacy design gets rolled into a newer part, the list has no way to take you to the superseding part. That is a database problem.
That said, call them up and they can find it for you. They have a different list.
__________________
Dan Morris
Frederick, MD
PA28-140
Hph 304CZ
RV6 built and sold
N199EC RV6A flying
Learn the facts. "Democracy dies in darkness"
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05-06-2020, 08:23 AM
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Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 9,035
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I know it can be frustrating but not all part #'s are indexed on the "List" or available on a web store order.
The deficiencies are known.
A previous post by Greg on the subject
http://www.vansairforce.com/communit...88&postcount=2
__________________
Opinions, information and comments are my own unless stated otherwise. They do not necessarily represent the direction/opinions of my employer.
Scott McDaniels
Van's Aircraft Engineering Prototype Shop Manager
Hubbard, Oregon
RV-6A (aka "Junkyard Special ")
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05-06-2020, 08:32 AM
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Join Date: Oct 2005
Location: Estes Park, CO
Posts: 3,947
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Ordering from Vans
Never had a problem
I usually use partial numbers and sift through the hits but always call in my order. I like to talk to humans.
__________________
Larry Larson
Estes Park, CO
http://wirejockrv7a.blogspot.com
wirejock at yahoo dot com
Donated 12/03/2019, plus a little extra.
RV-7A #73391, N511RV reserved (2,000+ hours)
HS SB, empennage, tanks, wings, fuse, working finishing kit
Disclaimer
I cannot be, nor will I be, held responsible if you try to do the same things I do and it does not work and/or causes you loss, injury, or even death in the process.
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