VansAirForceForums  
Home > VansAirForceForums

- POSTING RULES
- Donate yearly (please).
- Advertise in here!

- Today's Posts | Insert Pics


Go Back   VAF Forums > Main > RV General Discussion/News
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-05-2020, 09:39 PM
E. D. Eliot E. D. Eliot is offline
 
Join Date: Dec 2005
Location: San Pedro
Posts: 1,013
Default TRYING TO PURCHASE PARTS FROM VAN'S

Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.

The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$

So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.

Van's really needs to upgrade the 'LIST'.

AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.
__________________
Building finally
Reply With Quote
  #2  
Old 05-05-2020, 10:36 PM
No_0ne No_0ne is offline
 
Join Date: Jan 2016
Location: Martin, Tn
Posts: 31
Default

Quote:
Originally Posted by E. D. Eliot View Post
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.

The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$

So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.

Van's really needs to upgrade the 'LIST'.

AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.

Sounds like they did when Dale made the offer to put the order in for you ...
Reply With Quote
  #3  
Old 05-06-2020, 03:15 AM
RV10Man RV10Man is offline
 
Join Date: Jan 2005
Location: Oklahoma City, OK
Posts: 924
Default

You HAVE to type in the part number EXACTLY as it appears on the plans, or it comes up as no such matches.

BTDT....a lot.
__________________
RV9A under construction--N781DM reserved
Donated
Reply With Quote
  #4  
Old 05-06-2020, 05:04 AM
Dave12 Dave12 is offline
 
Join Date: Oct 2010
Location: Elkton, Md.
Posts: 1,654
Default

Quote:
Originally Posted by No_0ne View Post
Sounds like they did when Dale made the offer to put the order in for you ...
Ha! That?s funny!
__________________
Wag Aero Sport Trainer built,sold and wrecked
N588DF RV12 #336 built, sold and alive and well in New York
N73DF RV12 #244 built, sold and alive and well in Florida
N91 RV RV9 I wish I could say I built this one! Mark Santoleri hit the ball out of the park on this gem.
Currently restoring a 1978 Citabria GCBC
Reply With Quote
  #5  
Old 05-06-2020, 05:15 AM
wilddog wilddog is offline
 
Join Date: Feb 2008
Location: va.
Posts: 523
Default

The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.
Reply With Quote
  #6  
Old 05-06-2020, 05:52 AM
BillL BillL is offline
 
Join Date: Sep 2007
Location: Central IL
Posts: 5,516
Default

Quote:
Originally Posted by wilddog View Post
The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.
I used a MacAir through the whole build and did not have this issue at Vans.
__________________
Bill

RV-7
Lord Kelvin:
“I often say that when you can measure what you are speaking about,
and express it in numbers, you know something about it; but when you
cannot measure it, when you cannot express it in numbers, your knowledge
is of a meager and unsatisfactory kind.”
Reply With Quote
  #7  
Old 05-06-2020, 06:20 AM
Stockmanreef Stockmanreef is offline
 
Join Date: Nov 2012
Location: Midland, mi
Posts: 962
Default

just place the order through email (orders@vansaircraft.com). I do that quite a bit when support tells me the part number and it is not in the catalogue.
__________________
Ken Stockman
Midland, MI
EAA Chapter 1093 member

FaceBook Page: Ken's RV-14
RV-14a (serial number 140073)
N73XP

Plane at hangar and the wings ON.
Reply With Quote
  #8  
Old 05-06-2020, 06:29 AM
RVDan RVDan is offline
 
Join Date: Jun 2012
Location: Frederick, MD
Posts: 821
Default

I have to say, I have had problems with the list even when I have the number off the plans. There is a place where you can manually search the list and I have found the number in the description of the part rather than as the part number. The other problem has been that a part from a legacy design gets rolled into a newer part, the list has no way to take you to the superseding part. That is a database problem.
That said, call them up and they can find it for you. They have a different list.
__________________
Dan Morris
Frederick, MD
PA28-140
Hph 304CZ
RV6 built and sold
N199EC RV6A flying
Learn the facts. "Democracy dies in darkness"
Reply With Quote
  #9  
Old 05-06-2020, 08:23 AM
rvbuilder2002's Avatar
rvbuilder2002 rvbuilder2002 is offline
 
Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 9,035
Default

I know it can be frustrating but not all part #'s are indexed on the "List" or available on a web store order.
The deficiencies are known.

A previous post by Greg on the subject

http://www.vansairforce.com/communit...88&postcount=2
__________________
Opinions, information and comments are my own unless stated otherwise. They do not necessarily represent the direction/opinions of my employer.

Scott McDaniels
Van's Aircraft Engineering Prototype Shop Manager
Hubbard, Oregon
RV-6A (aka "Junkyard Special ")
Reply With Quote
  #10  
Old 05-06-2020, 08:32 AM
wirejock's Avatar
wirejock wirejock is offline
 
Join Date: Oct 2005
Location: Estes Park, CO
Posts: 3,947
Default Ordering from Vans

Never had a problem
I usually use partial numbers and sift through the hits but always call in my order. I like to talk to humans.
__________________
Larry Larson
Estes Park, CO
http://wirejockrv7a.blogspot.com
wirejock at yahoo dot com
Donated 12/03/2019, plus a little extra.
RV-7A #73391, N511RV reserved (2,000+ hours)
HS SB, empennage, tanks, wings, fuse, working finishing kit
Disclaimer
I cannot be, nor will I be, held responsible if you try to do the same things I do and it does not work and/or causes you loss, injury, or even death in the process.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -6. The time now is 07:19 AM.


The VAFForums come to you courtesy Delta Romeo, LLC. By viewing and participating in them you agree to build your plane using standardized methods and practices and to fly it safely and in accordance with the laws governing the country you are located in.