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  #1  
Old 09-28-2019, 08:01 AM
guccidude1 guccidude1 is online now
 
Join Date: Mar 2008
Location: Reno NV
Posts: 542
Default Switchbox problems
After 3 years my Switchbox has become non-responsive. I expect something has changed, it has money in the account but all it does is display "loading"on my iPhone. Anyone have any experience with this device? Additionally, no one answers the phone or responds to their email at support@switchboxcontrol.com Dan in Reno
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  #2  
Old 09-28-2019, 08:54 AM
FLY6 FLY6 is offline
 
Join Date: May 2010
Location: Burlington On. Ca
Posts: 136
Default Response
Not responding is very odd as I had issue in the beginning and he always either answered the phone or got back shortly with email. Haven?t tried mine this year yet as weather doesn?t require preheat.
Good luck
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Flying RV6, O-320, 160hp
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  #3  
Old 09-28-2019, 09:30 AM
tthrew tthrew is offline
 
Join Date: Jan 2015
Location: Peoria, IL
Posts: 69
Default Some ideas for you to try
Have you tried not using the ap and just calling the switchbox to turn it on/off? Have you tried cycling power to it (unplug it - wait about 30 seconds and plug it back in)? Do you have the old version that is 3G? As I recall, the owner of the company is a ?one man show? , so he may be on vacation.
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RV-7A N54LH O360 CS 1000+ Hobbs
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  #4  
Old 09-28-2019, 10:52 AM
Joe Parish Joe Parish is offline
 
Join Date: Jun 2010
Location: Sioux Falls, SD
Posts: 208
Default
You may need a new SIM card. They will no longer work if there is no activity on them after 90 days or so.
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RV-9A N525XC
Superior IO-320
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  #5  
Old 09-28-2019, 11:28 AM
stneki stneki is offline
 
Join Date: Feb 2006
Location: Spring Lake, MI
Posts: 148
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I believe the older version that is I longer supported by the cellular network is 2G. If you have this version you will need to update your switch box or explore other options
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  #6  
Old 09-28-2019, 02:49 PM
philip_g philip_g is offline
 
Join Date: Nov 2009
Location: somewherville
Posts: 160
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do you know which carrier your sim is from? The post above is correct, but verizon still seems to support 2g in my area.
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  #7  
Old 09-28-2019, 03:25 PM
FLY6 FLY6 is offline
 
Join Date: May 2010
Location: Burlington On. Ca
Posts: 136
Default 2G
I believe T-mobile still supports 2G
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Flying RV6, O-320, 160hp
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  #8  
Old 09-28-2019, 04:35 PM
philip_g philip_g is offline
 
Join Date: Nov 2009
Location: somewherville
Posts: 160
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Quote:
Originally Posted by FLY6 View Post
I believe T-mobile still supports 2G
That's right, I misspoke. Our sim is tmo
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  #9  
Old 09-28-2019, 05:43 PM
guccidude1 guccidude1 is online now
 
Join Date: Mar 2008
Location: Reno NV
Posts: 542
Default Switchbox problems
Guys: Thx for the replies. I tried again on email and got an answer. Delete the App and reload. Did that and the App is back to normal looking. Will try to activate it tomorrow at the hangar, unplugged currently. I do use T-Mobile. Just put $50 on the account 3 days ago, it had $16 left. Dan from Reno
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