EFII System32 - UPDATE

[kentlik]

Originally Posted by bobhope2505

My experience with EFII and Robert Paisley has not been as positive as some of the others on this thread. I purchased the System 32 in Feb of 2018 through Barrett Precision Engines. On Aug, 2018, I inquired about the date the System 32 components would be available and was told by the end of the year. In May of this year I said I was ready to install when I got the parts, and was told to let him know when the need was "critical". On July 8th I emailed him and said I could start the engine within 2 weeks if I had the parts. I told "3 more weeks". On Aug 12th I finally lost patience and demanded that my parts be shipped. I was told "couple more weeks". It's now September 18th, and I've haven't received the parts and have had no further word from Mr. Paisley.

Thank you for posting this. It has helped me to organize my future plans.

[rcpaisley]

Hi Syrus,
Just curious what happened to the full Legacy system that was shipped with your engine to get you going while waiting for the new parts?

Robert

[bobhope2505]

Happy to satisfy your curiosity. You instructed me to not install the old system if my plane wouldn't be flying by the end of LAST year. From your email in Aug, 2018:


"If you think it will be flying closer to end of the year, I would wait for your System32 parts.
These projects generally take much longer than projected (as I'm sure you well know)."

And it takes even longer when you're sitting around waiting for parts. A lot longer....

[Mike S]

Just a data point here--------I ordered my SDS EFI&I system early August, Ross hand delivered it to me at the air races last week.

5-6 weeks from order to being in my hand.

[rcpaisley]

Originally Posted by Mike S

Just a data point here--------I ordered my SDS EFI&I system early August, 5-6 weeks from order to being in my hand.

We traditionally had a 30 day lead time on systems, until we spent two years and a few hundred kilo$ to bring quality, safe, modern engine management to this market. Thankfully it's here now, fully functional and shipping. Now we have to scale to meet the need. Hopefully we can work back to the 30 day time frame this year. Our production runs 7 days a week, if we had 9 days a week, we would gladly use them.

Robert

[upperdeck]

Why plaster this site with your gripes on every EFII thread you can find? You made your feelings known. Robert has done his best to address them. Seems he went above and beyond by supplying you with a legacy system in the interim.

I for one am extremely pleased with my EFII system. I took delivery of the legacy system instead of waiting. Robert was extremely responsive in helping me set it up.

Great product, great support.

[BMC_Dave]

The lack of technical understanding, poor design choices, material selections, and the fact the fuel pump bracket I got had holes touching fillet radii (as a designer this is particularly egregious to me) is why I won't be going with EFII.

The back and forth with a customer via forum while ignoring him off-forum is the icing on the cake...

[rcpaisley]

Originally Posted by BMC_Dave

The lack of technical understanding, poor design choices, material selections,
.

That's humorous.
You probably shouldn't get your "technical" information from an internet salesman.

[BMC_Dave]

Originally Posted by rcpaisley

That's humorous.

Not when it's the fuel system on someone's plane.

You probably shouldn't be designing and selling aircraft fuel systems...

[rcpaisley]

We only use the best parts and materials available.
This is not true of all vendors here. Some people want the cheapest product available - they know where to get their parts. Our customers want the best parts available. Some vendors live on the internet selling snake oil - we are swamped with manufacturing and don't like the taste of snake oil - pretty clear distinction.