Todd is the only person at Princeton that's been fairly responsive to me in the past. Don't get me wrong, I'm not trying to tell any private company how to interact with their customers...let the chips fall where they may, but in my experience dealing with them, I've found Princeton's customer service and responsiveness terrible. In my mind there's absolutely no excuse for not having someone pick up the phone. Customers are any businesses life blood and a company is just cutting their own throat when they don't put their customers as their top priority. I think this especially holds true in a small industry such as in experimental aviation. It doesn't take long to build a poor reputation and a very long time to get that good reputation back. Maybe we're just spoiled to have great customer service from the majority of the small business owner/operators that us RV guys do business with on a regular basis, so when we do run across a business that's not very responsive to us, they really stand out like a sore thumb.
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Mark H.
RV-7- IO-360, EFII, Whirl Wind C/S, (Built and sold)
RV-4- O-320, Catto three blade, P-Mags (Sold)
RV-8- IO-360, Hartzell C/S (Flying)
RV-7- (Building)
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