iLevil ADS-B Customer Service?
GRT and Adventure Pilot have been helping me over the last 4 weeks in trying to get this ilevil 2 SW ADS-B unit to function correctly. After shipping out the iLevil unit and the iFly GPS to JJ at Adventure pilot and having Jeff at GRT assist by phone and emails for weeks I have discovered the issue. But first let me say to anyone considering purchasing from iLevil in the future. They never responded to my EMails, Phone calls or FAQ questions on the web site for help. Tried to contact them multiple times over several weeks, **** POOR CUSTOMER SERVICE!!!!
The reason the iLevil harness would not communicate with the GRT EFIS and the iFly GPS is they wired the 4 pin jumper harness incorrectly. So the TX Data from the iLevil rs 232 port was being sent through the RX line. They crossed pin 2 and pin 3 in the 9 Pin D-Sub connector in their harness. After trying to get the ADS-B to function with the GRT EFIS until till late last night and this morning I decided to open the ilevil harness up and check the pin out of the harness with an ohm meter. Sure enough it was assembled incorrectly. They never caught it with whatever QC methods they may or may not be using. The RED and BLACK wires are swapped. This has cost me at least 40 hours of troubleshooting and aggravation plus shipping and service fees from Adventure pilot. In addition, it has wasted many man hours of Jeff from Grand Rapids Technology?s time and JJ?s from Adventure Pilot. JJ can attest to the lack of customer support as he tried several times to contact ilevil while trying to troubleshoot the two units I sent him (ifly 720 and iLevil 2 SW) due to the communication issue.
I plan on publishing this information to the Canard community as well. Any company that treats their customers like Ilevil should not have the support of the aviation community.
I can't say enough about Jeff and JJ. GRT and Adventure Pilot support are worth their weight in gold. Especially when this wasn?t even their issue.
Never again will I purchase from or recommend iLevil.
__________________
Phil Camarda
US Army 2nd/17th Air Cav 101st Airborn
A&P, Commercial & Instrument Pilot
AMEL & ASEL
Helicopters (UH1's, AH1's, S76, H269)
Test Pilot (Military)
Long EZ Driver but love RV's
Dues Paid 5/2020.
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