DigiTrak Repairs?

Clive J · #1 03-27-2018, 12:08 PM

Hi folks, I've had a surf of the forums and where as there's lots of discussion on fitting DigiTrak's there's nothing about getting them repaired. I've contacted TruTrak by E mail but no response.

Does anyone have any experience of having one of the panel units repaired?
Who by?

Mine goes blank randomly, drops out to standby and occasionally other faults.
This is the panel unit, servo is fine, it's talks fine with the GPS.
Some days it works fine, others it's not worth bothering with. Checked all the obvious, connections power etc.

Thanks, Regards, Clive RV9 in UK

rleffler · #2 03-27-2018, 01:18 PM

Quote:

Originally Posted by Clive J

Hi folks, I've had a surf of the forums and where as there's lots of discussion on fitting DigiTrak's there's nothing about getting them repaired. I've contacted TruTrak by E mail but no response.

Does anyone have any experience of having one of the panel units repaired?
Who by?

Mine goes blank randomly, drops out to standby and occasionally other faults.
This is the panel unit, servo is fine, it's talks fine with the GPS.
Some days it works fine, others it's not worth bothering with. Checked all the obvious, connections power etc.

Thanks, Regards, Clive RV9 in UK

Lucas used to be very responsive, but is no longer at Trutrak. Try emailing either Andrew@trutrakap.com or Zach@trutrakap.com.

rapid_ascent · #3 03-27-2018, 01:18 PM

I've called them a couple of times with various questions. They seem to be available by phone.

rocketbob · #4 03-27-2018, 02:10 PM

I've transplanted a new LCD into a digiflight with the help of some data Lucas provided me. Cost to repair was $16.00 and some time. I believe they wanted $750 to rebuild the unit.

Clive J · #5 03-27-2018, 11:57 PM

I've sent an E mail to addresses suggested and will phone later today.
Thanks again Clive

penguin · #6 03-28-2018, 03:27 PM

You will probably be offered an upgrade to a Vizion at a discounted price. The screens for the Digitracks are no longer available.

Larco · #7 03-28-2018, 04:55 PM

Quote:

Originally Posted by rleffler

Lucas used to be very responsive, but is no longer at Trutrak. Try emailing either Andrew@trutrakap.com or Zach@trutrakap.com.

Where did Lucas go??

vluvelin · #8 03-28-2018, 09:54 PM

Quote:

Originally Posted by rocketbob

I've transplanted a new LCD into a digiflight with the help of some data Lucas provided me. Cost to repair was $16.00 and some time. I believe they wanted $750 to rebuild the unit.

Do you have display part number by any chance?
please pm if you do

rocketbob · #9 03-29-2018, 05:08 AM

https://www.crystalfontz.com/product...hic-lcd-122x32

Backlight has to be wired differently.

Clive J · #10 03-31-2018, 04:17 AM

The standard customers support E mail bore fruit in the end, just took a week.
That was custserv at trutrakap dot com Corey got back to me.
Corey at trutrakap dot com

He offered a RMA number and an attempt at a repair. I'm going to fly and see if I can provoke it to fail and make a list of what it does. Also take down the number.

Also enquired as to what can replace it.

Thanks, for the feedback guys, much appreciated

Regards, Clive
P.S. will they be at Sun n Fun? I'm going over next week.