G3X System ID problem

[bhester]

Steve, I have a problem with my system ID on the flygarmin site.
The one listed on the site does not match what my screens say :-(
I just purchased database update under the wrong ID and need to get it swapped over to the correct ID, I'm not sure where I got the one on the site. I've never updated the databases only the system software. I sent a email to g3xpert@garmin.com

[g3xpert]

Originally Posted by bhester

Steve, I have a problem with my system ID on the flygarmin site.
The one listed on the site does not match what my screens say :-(
I just purchased database update under the wrong ID and need to get it swapped over to the correct ID, I'm not sure where I got the one on the site. I've never updated the databases only the system software. I sent a email to g3xpert@garmin.com

Hi Bobby,

I just checked and we haven't received an email from you. I sent you an email asking for the new System ID so we can update your account and re-issue your databases under the correct System ID.

Just for the record, there is no point in posting these types of customer support requests on VAF.

Thanks,
Steve

[bhester]

Problem solved
Please delete this thread

[roofus4]

Don't delete! It helps people like me that get that same message and are wondering what's up. So thanks for the post. Now I have an idea where to start.