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  #21  
Old 07-01-2017, 09:04 AM
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Dugaru Dugaru is offline
 
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Originally Posted by jthocker View Post
Are you saying that you removed the pitch servo and had it replaced when in fact it was the roll servo?
No. They both died, one after the other.
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  #22  
Old 07-01-2017, 10:14 AM
g zero g zero is offline
 
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Default Servo

I just replaced two GSA 28 servos in my RV8 . It was an intermittent hardware fault , showed up twice . Emailed the G3 experts , discussed it over a few emails , they sent me two replacement servos. Garmin did charge me for them but instantly credited me back upon receiving my old ones .
I could not be happier with the way Garmin has handled any of my questions /problems or warranty .
I'm sure they strive for 99% customer satisfaction............guess you are the 1%
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  #23  
Old 07-01-2017, 04:57 PM
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Dugaru Dugaru is offline
 
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Originally Posted by g zero View Post
I just replaced two GSA 28 servos in my RV8 . It was an intermittent hardware fault , showed up twice . Emailed the G3 experts , discussed it over a few emails , they sent me two replacement servos. Garmin did charge me for them but instantly credited me back upon receiving my old ones .
I could not be happier with the way Garmin has handled any of my questions /problems or warranty .
I'm sure they strive for 99% customer satisfaction............guess you are the 1%
In terms of customer satisfaction, I'm not sure what percentage of Garmin servo owners I represent (and neither are you).

But if we're talking statistics, here's an interesting issue: From what I can tell, there are at least three of us that have had both servos die -- you, me, and Bob Meyers:

http://www.vansairforce.com/communit...08#post1173408

If Garmin is right that each servo in the field has "less than one percent" chance of failing, what are the odds that three people would each roll snake eyes on both of their servos?
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  #24  
Old 07-01-2017, 05:10 PM
g zero g zero is offline
 
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Default Servos

Garmin had some " quality control issues " , they fixed my problem in a timely manor . Nothing in this world is perfect , fix it and go on with life . It's an Experimental Aircraft ,consider your plane a flying experiment .
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  #25  
Old 07-02-2017, 05:56 AM
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Dugaru Dugaru is offline
 
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Garmin had some " quality control issues " , they fixed my problem in a timely manor . Nothing in this world is perfect , fix it and go on with life . It's an Experimental Aircraft ,consider your plane a flying experiment .
Look, this isn't the biggest issue on earth. You'll be relieved to know that I'm already going on with my life.

I'm actually more concerned right now with a new nosewheel shimmy....

And your perspective makes sense. Garmin did not describe its autopilot as a "flying experiment" when Garmin sold it to me, but that has indeed been my experience with it so far!
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