Need help with Bose X

[cccjbr6]

The ANR feature on my Bose X battery powered headset (the one with the battery compartment that holds two AA batteries inline) will not stay on more than a second without turning itself off. I tried two sets of new batteries with no luck. So I took it to the Bose tent during SNF for a repair. They wouldn't even look at it. Rather they said they do not support that headset any longer but would be happy to take it in trade and sell me a new Bose A20 for $700. I asked him if it was a known issue or was something simple that could be fixed. He said it could not be fixed , but he could not tell me what the precise problem was, and repeated his offer to take it in trade. I declined. The idea that Bose will not support a headset this expensive that is less then 10 years old is disturbing.

Does anyone have an idea what the problem might be, or who I can contact for a repair?

[robertahegy]

I would contact Bose directly and see what they say. You may have been dealing with just some sales agent at SNF.

Roberta

[n18pf]

I got the same runaround from Bose when I tried to buy a replacement cable for my Card (not supported, no parts available). But I found the part I needed at Mypilotstore.com. I realize that doesn't solve your exact issue, but I wanted to pass along that parts are available if you look for them.

[Bavafa]

I do believe they support it as I just sent mine for repair/service just about a month ago. They have a flat fee of $225 which I am not sure if it includes the down cable. I also have a new down cable for sale if you are interested. Make me an offer and part of it will go to VA as donation

[777Dave]

My story... Called Bose to see about repairing a broken Lemo plug. They asked for my headset serial number and determined my set was 17 years old and could not repair it. Offered $400 discount on an A20 which I took.
Cheers

[Jesse]

Originally Posted by 777Dave

My story... Called Bose to see about repairing a broken Lemo plug. They asked for my headset serial number and determined my set was 17 years old and could not repair it. Offered $400 discount on an A20 which I took.
Cheers

Probably would not repair it rather than could no repair it.

[AlexPeterson]

A couple months ago, I had a broken yoke on my 2001 vintage X. In speaking with the customer service rep, he said that there was some cut-off point and/or design change. Those made before the date will not be accepted for repair (which is essentially a rebuild). I was able to (after a bit of letter writing...) get a pair of the yokes for mine. Took 5 minutes to replace the broken one.

They are free to run their business however they please, just as we are able to purchase from whomever we please. I wouldn't do it the way they do, but they are successful in spite of it.

[RV7A Flyer]

17 years is a long time to continue support for any product...