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  #21  
Old 01-30-2017, 01:01 PM
rv699jb rv699jb is offline
 
Join Date: May 2005
Posts: 64
Angry Bose ripoff

I too broke a plastic wishbone on my -10's about two months ago. I spent over twenty minutes on the phone with Bose. I talked to three separate people. I even explained I own five of their headsets personally, and have sold many for them because students get to use them during instruction. Long story short - I ended up having to send them in for the complete overhaul for $225.00! I will never buy another headset from them for their rudeness on this issue over a ten dollar part they would not sell directly nor install without forcing me to fix other things that were fine......

Jim Baker
RV-6
N699JB
CFI IA

Last edited by rv699jb : 01-30-2017 at 11:44 PM.
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  #22  
Old 01-30-2017, 01:05 PM
Bavafa Bavafa is offline
 
Join Date: Oct 2007
Location: Sacramento, CA
Posts: 3,351
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Quote:
Originally Posted by Veetail88 View Post
I'll chime in and repeat that Bose still fixes up headsets if you take them to OSH for free. I took 2 sets in last summer. They no longer do them during the show, but give you a certificate for you to send them in.

In addition, while I was standing there with 2 Bose headsets in my hand, one of the show guys walked up, thanked me for being a Bose customer and handed me a set of earphones they make for phones and tablets and such. Great quality and I use them all the time! I do switch back and forth between the Bose and my Clarity Aloft for flying though depending how I feel at any particular moment. They each have their strengths....
My 2 cents and feeling about fixing heads sets during OSK is obviously an attempt to spin a friendly face for a ?good? customer service where they are obviously failing in a larger audience. As evident here or on e-bay for the number of headsets that have suffered from this weak design and yet to charge over $200 each time to replace it. I believe Bose will need to address their policy regarding this issue instead of trying to put up an image that is contrary to their usual practice.
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  #23  
Old 01-30-2017, 02:34 PM
dweyant dweyant is offline
 
Join Date: Sep 2012
Location: 07TS
Posts: 472
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Quote:
Originally Posted by Kentsrv7a View Post
Maybe someone out there with access to a 3-D printer could make replacement parts. I'd buy them!
I have a fairly high end 3d Printer. If you can draw the parts, I'd be happy to make a few of them.

-Dan
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  #24  
Old 01-31-2017, 07:30 AM
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turbo turbo is offline
 
Join Date: Jan 2007
Location: Stuart, FL /Hartford, CT/Virgin Gorda,BVI
Posts: 3,122
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the best upgrade is to the new bluetooth module. the original one only connected to the phone for phone use and not even music. well now the the new unit will connect to any blue tooth device, including both my phone and iPad at the same time. i had 4 of them upgraded last snfun for FREE. call them asap and and get it done before your 2 years runs out. press them to do it for as little as possible. if it is an 'old' unit they will finally give in for $175 to send you the new stuff. you install and send back the old stuff. you will now get audio alerts from firelight like, entering runway 30, 4,800 feet left, .
enjoy your flying. bose is still tops in my book. free service at snfun rocks.
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