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12-01-2015, 07:07 AM
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Join Date: Jan 2005
Location: Granbury Texas
Posts: 1,136
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Bose X headset repair
I have a Bose headset with one ear cup snapped off and the other side cracked. I know this is a common problem and I searched a few threads looking for the phone number so that I can set up the repair with Bose however did not find it. I did read that the number is in the manual that comes with the headset but I don't have that either. If someone could provide it I would appreciate it.
Waiting on the Lightspeed trade up program for Tango.
Thanks
__________________
Built, RV 8, RV8A, RV 10, RV12, Purchased RV7A
Restored J3Cub and PA28R180
Pecan Plantation
Eagles Nest Mentor
EAA Tech Counselor
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12-01-2015, 07:17 AM
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Join Date: Feb 2005
Location: Northwestern USA
Posts: 1,209
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They have a website, of course: https://www.bose.com/support/factory...d_service.html
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For help with our aviation headsets, call 1-800-233-4416.
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__________________
Matt Burch
RV-7 (last 90%)
http://www.rv7blog.com
VAF #836
Any opinions expressed in this message are my own and not those of my employer.
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12-01-2015, 07:20 AM
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Join Date: Oct 2008
Location: Utah
Posts: 8,151
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Aviationheadsetsupport@bose.com
Shoot an email to support they usually get back promptly. They will guide you how to create a repair order. Flat fee of $175 plus tax as of six month ago.
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12-01-2015, 07:21 AM
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Join Date: Jan 2005
Location: Granbury Texas
Posts: 1,136
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Thank you Matt and Vlad
__________________
Built, RV 8, RV8A, RV 10, RV12, Purchased RV7A
Restored J3Cub and PA28R180
Pecan Plantation
Eagles Nest Mentor
EAA Tech Counselor
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12-01-2015, 09:55 AM
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Join Date: Jun 2006
Location: Delaware, OH (KDLZ)
Posts: 4,196
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Quote:
Originally Posted by Vlad
Shoot an email to support they usually get back promptly. They will guide you how to create a repair order. Flat fee of $175 plus tax as of six month ago.
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Interesting, I always drop mine off at their booth at OSH every year. I haven't been charged yet for any of the repairs. I don't know if that's just a warranty thing or the perk of getting them serviced at OSH.
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12-01-2015, 11:22 AM
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Join Date: Jan 2005
Location: Granbury Texas
Posts: 1,136
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I gave them a call today. The new price is $225, disappointing given this is an obvious weak design issue.
__________________
Built, RV 8, RV8A, RV 10, RV12, Purchased RV7A
Restored J3Cub and PA28R180
Pecan Plantation
Eagles Nest Mentor
EAA Tech Counselor
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12-01-2015, 06:52 PM
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Join Date: Dec 2005
Location: Sydney, Australia
Posts: 427
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I searched Ebay for genuine Bose replacement parts about 18months ago and found a supplier in the US with the 'Cushion Kit' P/N 022243 for approx $25. The new cushions completely transformed the performance back to 'as new'.
__________________
Doug Gray
RV-6 completed, flying since July 2010
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12-01-2015, 09:39 PM
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Join Date: Mar 2014
Location: Laguna Hills, CA
Posts: 1,805
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OT a bit, but I had a strange headset failure today out flying a rental Cherokee. One of the ear cushions sprung a leak, and there was silicone goop everywhere...on my ear of course, on the kneeboard, footwell carpet, my jeans, and a trail of droplets leading up to the flight school counter. Yuck! But it does justify the purchase of a new headset...  
(BTW, the headset is a FlightLine cheapie)
__________________
Doug
RV-9A "slider"
Flew to Osh in 2017, 2018 & 2019! 
Tail number N427DK
Donation made for 2020
You haven't seen a tree until you've seen its shadow from the sky -- Amelia Earhart
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12-01-2015, 10:23 PM
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Join Date: Apr 2010
Location: California
Posts: 98
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Bose headset
Bose provides a 5 year warranty and they usually know the age by the barcode serial number under the sheep skin pad
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12-02-2015, 05:51 AM
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Join Date: Jan 2005
Location: Granbury Texas
Posts: 1,136
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Quote:
Originally Posted by denbobp
Bose provides a 5 year warranty and they usually know the age by the barcode serial number under the sheep skin pad
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Correct, they would not give me the repair price until I gave them the number next to the bar code. Maybe the price is different depending on age. My headset is six years old.
__________________
Built, RV 8, RV8A, RV 10, RV12, Purchased RV7A
Restored J3Cub and PA28R180
Pecan Plantation
Eagles Nest Mentor
EAA Tech Counselor
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