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11-01-2015, 12:35 AM
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Join Date: Sep 2009
Location: Spokane, WA
Posts: 130
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22 days and counting....
...and Expercraft is still not working properly. I've left 3 VMs and sent 4 emails to Rob. ZERO response. Should we all just give up or is there a chance he'll get this back up and running?? Anyone have any communication with him recently?
__________________
Paul Catterson
Building Glastar N623PS
Will one day build an RV8
Spokane, WA
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11-01-2015, 10:06 AM
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Join Date: Oct 2006
Location: Garden City, Tx
Posts: 5,118
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Quote:
Originally Posted by cattflight
...and Expercraft is still not working properly. I've left 3 VMs and sent 4 emails to Rob. ZERO response. Should we all just give up or is there a chance he'll get this back up and running?? Anyone have any communication with him recently?
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Just the same as yours - emails and voicemails go unanswered.
Stopping the monthly payments for the website might get his attention, but only if everyone did it.
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Greg Niehues - SEL, IFR, Repairman Cert.
Garden City, TX VAF 2020 dues paid 
N16GN flying 700 hrs and counting; IO360, SDS, WWRV200, Dynon HDX, 430W
Built an off-plan RV9A with too much fuel and too much HP. Should drop dead any minute now. 
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11-01-2015, 04:08 PM
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Join Date: Sep 2009
Location: Spokane, WA
Posts: 130
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Quote:
Originally Posted by airguy
Just the same as yours - emails and voicemails go unanswered.
Stopping the monthly payments for the website might get his attention, but only if everyone did it.
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I just got a PayPal email notification for my November payment. They have a dispute center. Ill be trying that next. Probably include October as well. It's only $10 bucks over the 2 months but it's sort of the principle of the whole thing. Not to mention what it's going to take to port it all over to a functioning alternative.
__________________
Paul Catterson
Building Glastar N623PS
Will one day build an RV8
Spokane, WA
Last edited by cattflight : 11-08-2015 at 07:48 AM.
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11-15-2015, 01:57 PM
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Join Date: Sep 2009
Location: Spokane, WA
Posts: 130
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Wait for it.....
2 more weeks down....still unable to load photos or access my profile page.
__________________
Paul Catterson
Building Glastar N623PS
Will one day build an RV8
Spokane, WA
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11-15-2015, 10:37 PM
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Join Date: Jul 2013
Location: Clarkston, MI
Posts: 659
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Regarding my Kitlog Pro experience, I haven't tried all the corrections he suggested yet, but I ended up exchanging several emails with Matt. I needed some online posts deleted, and he was having trouble deleting one of them... it took a few days, but he hung in there and got the job done. So no complaints here about him responding. He has, and he does.
Last edited by goatflieg : 11-16-2015 at 05:01 AM.
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11-16-2015, 07:13 AM
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Join Date: Oct 2006
Location: Garden City, Tx
Posts: 5,118
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Quote:
Originally Posted by cattflight
2 more weeks down....still unable to load photos or access my profile page.
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Same here... glad I got my build log downloaded before the site went Tango Uniform.
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Greg Niehues - SEL, IFR, Repairman Cert.
Garden City, TX VAF 2020 dues paid
N16GN flying 700 hrs and counting; IO360, SDS, WWRV200, Dynon HDX, 430W
Built an off-plan RV9A with too much fuel and too much HP. Should drop dead any minute now.
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11-16-2015, 06:16 PM
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Join Date: Dec 2008
Location: League city, TX
Posts: 544
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Finally decided to bail on expercraft and bought kitlog Pro. Seems like a nice product so far....
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Mark Malone, RV7
Wings complete, SB 14 complied with, canopy and cowling in progress, Up on the gear.
N442MM reserved
http://www.mykitlog.com/MikeMike
2020 Donation gladly paid..
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11-19-2015, 09:54 PM
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Join Date: Sep 2009
Location: Spokane, WA
Posts: 130
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Maybe I am too naive...
At nearly 50 years old, maybe I am still naïve or have just maintained my faith in humanity far too long, but the fact that Rob Riggen has made ZERO attempt to reach out to his Expercraft subscribers or posted ANY information about the failed performance of the website (the website for which "Users" are STILL paying a monthly fee) is beyond astonishing to me.
I have now officially left over 2 dozen emails or voice mails for this guy with no response whatsoever. Does anyone have any insight into what is going on with him? I sincerely hope nothing terrible has happened to him. But at least that would explain the otherwise complete lack of consideration for paying customers.
__________________
Paul Catterson
Building Glastar N623PS
Will one day build an RV8
Spokane, WA
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11-20-2015, 09:33 AM
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Join Date: Oct 2006
Location: Garden City, Tx
Posts: 5,118
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Same here. The only progress I've seen is that the error message I get from the website now points to "Line 551" whereas last week it was "Line 647".
__________________
Greg Niehues - SEL, IFR, Repairman Cert.
Garden City, TX VAF 2020 dues paid
N16GN flying 700 hrs and counting; IO360, SDS, WWRV200, Dynon HDX, 430W
Built an off-plan RV9A with too much fuel and too much HP. Should drop dead any minute now.
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11-23-2015, 02:10 PM
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Join Date: Nov 2015
Location: NY
Posts: 1
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If this is the same Rob Riggen, this is a possible reason he is having trouble focusing on repairing the site. Hope he gets it all in order.
http://www.robriggen.com
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