![]() |
Andair
Before I begin a massive rant about Andair, has anyone else had issues with them recently?
Don |
Andair
Quote:
|
Please don't rant...
They are a small family run company that makes really good gear. We are having a spot of bother over here with this alleged virus thingy and companies like Andair maybe shut temporarily. Send them an email or try calling but bear with them. |
I?m curious, use nice code words....go head..ignore him..he?s asleep now.
R |
Customer service is terrible.
I too have Andair products in my RV-8.
March 6, I purchased a 3-way valve on their website so I can add a ferry tank to my RV-8. Cost was $294.88 Can. March 17, I send email asking for an update....no response. March 19, I send another email asking for a response. March 20, Jenny responds the valve bodies are not available, not in stock...and they can?t ship the order for 2 weeks. March 20, I respond to ensure that the valve will not say 32 gallons on it. April 27, I get a reply from Sam...they are short staffed due to Covid....will give you a lead time.... May 15, send another email looking for an update..... May 19, Jenny responds...they have component shortages...they are short staffed...it will be a few weeks....it?s a high priority....2nd time they said that. May 22, I respond and tell them to refund my money. May 22, my order has been cancelled...you will get your payment back in 2 instalments..... May 23, I email them asking why 2 instalments when I paid in full? May 31...still no response after Intold them I would contact my credit card company and advise of the customer service on the forum. They have excellent products....their customer service is lacking. March 6 to May 19 the story changed from the valve body to parts shortages... I get the issues with Covid...we are all dealing with it. But why would a company return your money in 2 instalments when you paid it one. If you want to wait for a great product with a company that is lacking in customer service...then wait. If you pay your money in one shot, don?t expect to get it back in one shot. Andair....DO BETTER! |
Good luck
Quote:
Don |
Ok, what are we talking about here, let?s prioritize.
Can you live life, function, fly, sleep without this $300 valve? You have an expensive aircraft , it can?t be about the money. Cut Andair some space, time. Any number of reasons for the split refund. Millions of people are in a holding pattern, trying hard to keep things together. And to give yourself a boost, tell them you appreciate that they are doing their best. Send the refund when they can afford it. Move on. It?s a great product.Great products come from great people. It must be demoralizing, frightening to be in their position. Now is the time to be encouraging, supportive. I would rather give compassion thinking they deserve it than not give it and wish I had. R |
I have an Andair question.
My kit came with tanks built, Andair locking caps installed, and - I discovered later - no keys that the previous owner could account for. Andair has no record of key numbers that might go with my tanks, and their advice was to build a gear-puller like device attaching to the caps by tapped holes and literally rip the caps free destroying them in the process. I have a lock pick set on order and won't hesitate to call a locksmith and pay his fee if I fail. I'm not keen on replacing these caps with more new Andairs (cost and wait time) if for any reason I can't get these out in one piece and somehow get them re-keyed. Do these caps fit in a standard size filler neck, or does the presence of an Andair cap mean I have a unique sized filler neck and have to stay with their caps? |
neck
Quote:
http://www.rv8.ch/cool-gas-caps-retr...ble-fuel-caps/ And from Spruce: https://www.aircraftspruce.com/catal...airfuelcap.php No matter what, you can pick that lock, or a good locksmith can. You can probably find replacement keys. When I bought mine, they came from a company called Newton - they may also be able to set up up with a key, or tell you how to source one. It may be a very standard key, not sure. https://www.newton-equipment.com/index.html |
Quote:
|
| All times are GMT -6. The time now is 03:07 AM. |