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-   -   Andair (https://vansairforce.net/community/showthread.php?t=183053)

Don Patrick 05-31-2020 04:10 PM

Andair
 
Before I begin a massive rant about Andair, has anyone else had issues with them recently?

Don

Ivan Kristensen 05-31-2020 04:26 PM

Andair
 
Quote:

Originally Posted by Don Patrick (Post 1435062)
Before I begin a massive rant about Andair, has anyone else had issues with them recently?

Don

That doesn't sound good, what seems to be the problem? I have just ordered a fuel valve from them in England.

mike newall 05-31-2020 04:30 PM

Please don't rant...

They are a small family run company that makes really good gear.

We are having a spot of bother over here with this alleged virus thingy and companies like Andair maybe shut temporarily.

Send them an email or try calling but bear with them.

Discus2b 05-31-2020 05:44 PM

I?m curious, use nice code words....go head..ignore him..he?s asleep now.

R

Don Patrick 05-31-2020 08:45 PM

Customer service is terrible.
 
I too have Andair products in my RV-8.

March 6, I purchased a 3-way valve on their website so I can add a ferry tank to my RV-8. Cost was $294.88 Can.

March 17, I send email asking for an update....no response.

March 19, I send another email asking for a response.

March 20, Jenny responds the valve bodies are not available, not in stock...and they can?t ship the order for 2 weeks.

March 20, I respond to ensure that the valve will not say 32 gallons on it.

April 27, I get a reply from Sam...they are short staffed due to Covid....will give you a lead time....

May 15, send another email looking for an update.....

May 19, Jenny responds...they have component shortages...they are short staffed...it will be a few weeks....it?s a high priority....2nd time they said that.

May 22, I respond and tell them to refund my money.

May 22, my order has been cancelled...you will get your payment back in 2 instalments.....

May 23, I email them asking why 2 instalments when I paid in full?

May 31...still no response after Intold them I would contact my credit card company and advise of the customer service on the forum.

They have excellent products....their customer service is lacking.

March 6 to May 19 the story changed from the valve body to parts shortages...

I get the issues with Covid...we are all dealing with it.

But why would a company return your money in 2 instalments when you paid it one.

If you want to wait for a great product with a company that is lacking in customer service...then wait.

If you pay your money in one shot, don?t expect to get it back in one shot.

Andair....DO BETTER!

Don Patrick 05-31-2020 08:47 PM

Good luck
 
Quote:

Originally Posted by Ivan Kristensen (Post 1435067)
That doesn't sound good, what seems to be the problem? I have just ordered a fuel valve from them in England.

Don?t expect to get it anytime soon Ivan


Don

Discus2b 05-31-2020 09:24 PM

Ok, what are we talking about here, let?s prioritize.
Can you live life, function, fly, sleep without this $300 valve?
You have an expensive aircraft , it can?t be about the money.
Cut Andair some space, time. Any number of reasons for the split refund.
Millions of people are in a holding pattern, trying hard to keep things together.
And to give yourself a boost, tell them you appreciate that they are doing their best. Send the refund when they can afford it. Move on.

It?s a great product.Great products come from great people. It must be demoralizing, frightening to be in their position. Now is the time to be encouraging, supportive. I would rather give compassion thinking they deserve it than not give it and wish I had.

R

Bill Boyd 05-31-2020 09:43 PM

I have an Andair question.

My kit came with tanks built, Andair locking caps installed, and - I discovered later - no keys that the previous owner could account for. Andair has no record of key numbers that might go with my tanks, and their advice was to build a gear-puller like device attaching to the caps by tapped holes and literally rip the caps free destroying them in the process.

I have a lock pick set on order and won't hesitate to call a locksmith and pay his fee if I fail. I'm not keen on replacing these caps with more new Andairs (cost and wait time) if for any reason I can't get these out in one piece and somehow get them re-keyed. Do these caps fit in a standard size filler neck, or does the presence of an Andair cap mean I have a unique sized filler neck and have to stay with their caps?

rv8ch 06-01-2020 01:23 AM

neck
 
Quote:

Originally Posted by Bill Boyd (Post 1435161)
I have an Andair question.

My kit came with tanks built, Andair locking caps installed, and - I discovered later - no keys that the previous owner could account for. Andair has no record of key numbers that might go with my tanks, and their advice was to build a gear-puller like device attaching to the caps by tapped holes and literally rip the caps free destroying them in the process.

I have a lock pick set on order and won't hesitate to call a locksmith and pay his fee if I fail. I'm not keen on replacing these caps with more new Andairs (cost and wait time) if for any reason I can't get these out in one piece and somehow get them re-keyed. Do these caps fit in a standard size filler neck, or does the presence of an Andair cap mean I have a unique sized filler neck and have to stay with their caps?

If yours are like mine, they are smaller than the standard Van's standard. They may have made more models. Here are some photos of mine:

http://www.rv8.ch/cool-gas-caps-retr...ble-fuel-caps/

And from Spruce: https://www.aircraftspruce.com/catal...airfuelcap.php

No matter what, you can pick that lock, or a good locksmith can. You can probably find replacement keys.

When I bought mine, they came from a company called Newton - they may also be able to set up up with a key, or tell you how to source one. It may be a very standard key, not sure. https://www.newton-equipment.com/index.html

9GT 06-01-2020 06:21 AM

Quote:

Originally Posted by Bill Boyd (Post 1435161)
I have an Andair question.

My kit came with tanks built, Andair locking caps installed, and - I discovered later - no keys that the previous owner could account for. Andair has no record of key numbers that might go with my tanks, and their advice was to build a gear-puller like device attaching to the caps by tapped holes and literally rip the caps free destroying them in the process.

I have a lock pick set on order and won't hesitate to call a locksmith and pay his fee if I fail. I'm not keen on replacing these caps with more new Andairs (cost and wait time) if for any reason I can't get these out in one piece and somehow get them re-keyed. Do these caps fit in a standard size filler neck, or does the presence of an Andair cap mean I have a unique sized filler neck and have to stay with their caps?

I "lost" the keys to my Andair gas caps near the end of my RV-10 build and ended up having a locksmith come to my hanger to pick the caps open. They were able to order some special key blanks that worked and cut them for me. All in, I think it was just around a $150 bill for me. I found those original keys in my build shop behind a shelving unit about 6 years later.


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