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-   -   TRYING TO PURCHASE PARTS FROM VAN'S (https://vansairforce.net/community/showthread.php?t=182142)

E. D. Eliot 05-05-2020 09:39 PM

TRYING TO PURCHASE PARTS FROM VAN'S
 
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.

The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$

So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.

Van's really needs to upgrade the 'LIST'.

AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.

No_0ne 05-05-2020 10:36 PM

Quote:

Originally Posted by E. D. Eliot (Post 1427894)
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.

The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$

So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere.

Van's really needs to upgrade the 'LIST'.

AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right.


Sounds like they did when Dale made the offer to put the order in for you ...

RV10Man 05-06-2020 03:15 AM

You HAVE to type in the part number EXACTLY as it appears on the plans, or it comes up as no such matches.

BTDT....a lot.:)

Dave12 05-06-2020 05:04 AM

Quote:

Originally Posted by No_0ne (Post 1427901)
Sounds like they did when Dale made the offer to put the order in for you ...

Ha! That?s funny!

wilddog 05-06-2020 05:15 AM

The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.

BillL 05-06-2020 05:52 AM

Quote:

Originally Posted by wilddog (Post 1427930)
The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.

I used a MacAir through the whole build and did not have this issue at Vans.

Stockmanreef 05-06-2020 06:20 AM

just place the order through email (orders@vansaircraft.com). I do that quite a bit when support tells me the part number and it is not in the catalogue.

RVDan 05-06-2020 06:29 AM

I have to say, I have had problems with the list even when I have the number off the plans. There is a place where you can manually search the list and I have found the number in the description of the part rather than as the part number. The other problem has been that a part from a legacy design gets rolled into a newer part, the list has no way to take you to the superseding part. That is a database problem.
That said, call them up and they can find it for you. They have a different list.

rvbuilder2002 05-06-2020 08:23 AM

I know it can be frustrating but not all part #'s are indexed on the "List" or available on a web store order.
The deficiencies are known.

A previous post by Greg on the subject

http://www.vansairforce.com/communit...88&postcount=2

wirejock 05-06-2020 08:32 AM

Ordering from Vans
 
Never had a problem
I usually use partial numbers and sift through the hits but always call in my order. I like to talk to humans.


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