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TRYING TO PURCHASE PARTS FROM VAN'S
Need a couple of parts for my not yet finished Van's RV-12. Called Van's today in order to be sure that what I had in mind would work. Dale answered the phone verified that what I had in mind would work and offered to place the order for me - I said no thanks because I knew that he was busy and told him that I would order on line this evening.
The 'LIST' failed me again and the 'Search Function' informed me that no such part existed. I'm frustrated and @$%^&&**((&^%$ So I'll call Van's tomorrow and hope that whomever answers the phone can 'find' my parts. I know that the parts that I want are part of one of the RV-12iS kits, so they must exist somewhere. Van's really needs to upgrade the 'LIST'. AGAIN, I offer the advice to ??? at Van's to hire a computer savvy kid and task him/her to produce a list of parts for sale that a semi-computer savvy person like me can use. Enough said - I'm @#$%^&&** and no, I don't feel better after typing this rant. Van's needs to do right. |
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Sounds like they did when Dale made the offer to put the order in for you ... |
You HAVE to type in the part number EXACTLY as it appears on the plans, or it comes up as no such matches.
BTDT....a lot.:) |
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The whole time I was building my -8, I was never able to place an on line order with Vans. My computer is an Apple and I cannot get it to talk to Van. Someone said it only works with Windows. Same thing with some of Vans downloads.
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just place the order through email (orders@vansaircraft.com). I do that quite a bit when support tells me the part number and it is not in the catalogue.
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I have to say, I have had problems with the list even when I have the number off the plans. There is a place where you can manually search the list and I have found the number in the description of the part rather than as the part number. The other problem has been that a part from a legacy design gets rolled into a newer part, the list has no way to take you to the superseding part. That is a database problem.
That said, call them up and they can find it for you. They have a different list. |
I know it can be frustrating but not all part #'s are indexed on the "List" or available on a web store order.
The deficiencies are known. A previous post by Greg on the subject http://www.vansairforce.com/communit...88&postcount=2 |
Ordering from Vans
Never had a problem
I usually use partial numbers and sift through the hits but always call in my order. I like to talk to humans. |
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