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-   -   I'm sick of these ham-fisted carriers!!!! (https://vansairforce.net/community/showthread.php?t=155285)

asw20c 11-16-2017 06:29 PM

I'm sick of these ham-fisted carriers!!!!
 
Today I received yet another damaged part from VAN's. For every package I've received larger than an envelope it has been damaged in one form another. My wing kit? It had holes through the side where forks from a forklift were run through the box, and two of the the three skids underneath were missing. Today I received a replacement inboard wingskin that looked like it had been packaged fairly well by VAN's, yet the two inboard corners had been smashed. Both were curled, and one was crushed badly enough that it was cracked. I wish there was something we could do to make these carriers (UPS and FedEx) take greater care. Complaining to customer service does NOTHING.

grubbat 11-17-2017 05:12 AM

Aircraft Parts
 
Normally, when a person in the freight carrying business sees a crate with a big warning on the side stating ?aircraft parts?, one would think that they would handle it with care. However, me thinks these labels draw attention from those who may be a bit evenous or carries a chip on their shoulder of those rich aircraft people. If I were Van?s, I would avoid labels that draw attention to their shipments.

maniago 11-17-2017 06:51 AM

Ack. UPS and Fedex are the worst with crates. I got all my big crate stuff by proper road freight. No issues. Maybe cost a few more pennies but the lack of aggravation is worth the price. Esp when youre chomping at the bit for some part.

bret 11-17-2017 07:36 AM

You are not alone, some one should start a poll on this subject....be interesting the percentage of damaged parts.

rleffler 11-17-2017 08:39 AM

Quote:

Originally Posted by bret (Post 1219481)
You are not alone, some one should start a poll on this subject....be interesting the percentage of damaged parts.

When I was building (over five years ago) Barb and Ann had a pretty good handle on these issues. I know I had several conversations with them about the best method and company to ship my kits.

I have no idea if either of them are still at Van's or are in the same roles.

flybill7 11-17-2017 08:46 AM

Strange. During my entire build, I did not receive a single damaged part. Neither in the big Wing, Fuse and Finish kit crates shipped via ABF, or the smaller stuff shipped however it was shipped (USPS, Fedex, UPS).

darata 11-17-2017 12:43 PM

UPS didn't earn the nickname United Parcel Smashers for no reason. Sorry for your misfortune.

Mikeandmaz 11-17-2017 01:09 PM

Sorry to hear you've had problems. I've only had the Empennage so far but it all came via FedEx to the UK undamaged and in under a week. The lorry driver even helped me carry it up the garden to the workshop, couldn't fault them.

Kyle Boatright 11-17-2017 01:28 PM

I've had damaged parts from Van's. They (the shippers) poked a set of forks through the crate on my RV-6 fuselage and damaged the bottom forward skin.

I've had paint dropped off with acrylic enamel running out of the box onto the brick front porch.

I've had $1,000 of spruce spar blanks ruined.

And those are just the ones that come to mind easily.

:-(

StressedOut 11-17-2017 01:47 PM

I received my RV-14A empennage kit about three weeks ago thru FedEx. It looks like they ran into it with a forklift on one end. Total damage was three parts: both elevator spars and a trim tab lower skin.

Vans had new parts to me within a few days. They said that damage claims have spiked recently.


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