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-   -   Apology to ACS (https://vansairforce.net/community/showthread.php?t=146789)

pa38112 02-18-2017 07:43 AM

Apology to ACS
 
I recently commented on VAF expressing my opinion that Aircraft Spruce is awesome, but has very high shipping prices and slow delivery. A couple of days later I got an e-mail form Jim Irwin, president of ACS, to see if my issues were specific to a particular shipment. My profile does not have my name, but he had gone to the effort of looking up customers from my town and tracking me down. I was impressed by this, and after two exchanges was reassured by the quality of the company – yet still convinced that their shipping prices were too high and their delivery slow. Last week I needed to order caliper O-rings, and thought since they are cheap I would order from several companies to compare shipping costs and delivery. Jim, I owe you and your company a public apology !!!

Vendor, Date Ordered, Part Cost, Shipping Charge, Date Received
Aircraft Spruce, 2/12/17, $0.49, $1.47, 2/15/17
Wicks, 2/12/17, $1.10, $8.80, 2/16/17
Sky Geek, 2/12/17, $0.52, $3.67, Still waiting on 2/18
Chief Aircraft, $1.20, $11.37, Did not order do to $11 shipping cost!

mturnerb 02-18-2017 08:13 AM

My experience is that Aircraft Spruce ships quickly and packs stuff very carefully. Great website. I haven't noticed shipping to be exceptionally high. Try mouser sometime to see high shipping costs.

N941WR 02-18-2017 08:18 AM

As both a vendor for and a customer of Aircraft Spruce I can't say enough good things about them.

erich weaver 02-18-2017 08:23 AM

I have always had good service from ACS. My only complaint is that I wish they would stop using the styrofoam popcorn for shipping. Very messy on my end and environmentally unfriendly.

Erich

bullojm1 02-18-2017 08:29 AM

Quote:

Originally Posted by erich weaver (Post 1151043)
I have always had good service from ACS. My only complaint is that I wish they would stop using the styrofoam popcorn for shipping. Very messy on my end and environmentally unfriendly.

I always thought ACS used biodegradable starch packing peanuts. I recall on more than one occasion I would eat one to prove to my coworkers they disolve! :eek:

N941WR 02-18-2017 09:05 AM

Quote:

Originally Posted by bullojm1 (Post 1151047)
I always thought ACS used biodegradable starch packing peanuts. I recall on more than one occasion I would eat one to prove to my coworkers they disolve! :eek:

You are correct, they are using the starch peanuts. While they are edible, I just lick my finger and touch them. That's all you need to do to see them dissolve.

The Mac Daddy of packing has to be Van's. I have always been impressed at how well they pack all the little parts they ship and unless the shipper runs a forklift through a box, the parts arrive in good shape.

dave4754 02-18-2017 09:31 AM

Takes a real man to admit something like that
 
We all get frustrated and believe we are being shorted especially in the land of Big Box stores and internet anonymity.

Gone are the Ma and PA stores we loved to go to that would give you that "special" feeling of being someone they wanted back in "their" store.

The poster deserves a hand for his retraction and ACS deserves an applaud for being diligent in trying to maintain that "special" feeling for the customer.

Good on you both, and this community for trying to maintain that customer/ retailer link and keeping it "special".

rvbuilder2002 02-18-2017 11:02 AM

Don't compare apples to oranges.........
 
Quote:

Originally Posted by pa38112 (Post 1151032)
I recently commented on VAF expressing my opinion that Aircraft Spruce is awesome, but has very high shipping prices and slow delivery. A couple of days later I got an e-mail form Jim Irwin, president of ACS, to see if my issues were specific to a particular shipment. My profile does not have my name, but he had gone to the effort of looking up customers from my town and tracking me down. I was impressed by this, and after two exchanges was reassured by the quality of the company ? yet still convinced that their shipping prices were too high and their delivery slow. Last week I needed to order caliper O-rings, and thought since they are cheap I would order from several companies to compare shipping costs and delivery. Jim, I owe you and your company a public apology !!!

Vendor Date Ordered Part Cost Shipping Charge Date Received
Aircraft Spruce 2/12/17 $0.49 $1.47 2/15/17
Wicks 2/12/17 $1.10 $8.80 2/16/17
Sky Geek 2/12/17 $0.52 $3.67 Still waiting on 2/18
Chief Aircraft $1.20 $11.37 Did not order do to $11 shipping cost!

I hope that everyone keeps in mind that shipping cost and time en-route is largely dependent on where you live and where the business is.

I agree that Chief is a bit on the higher side for shipping cost but since they are only 200 miles from me I can order ground UPS and have it next day without paying any extra. You will usually always do better on shipping time and cost by ordering from a business close to you.

Other service variables (receiving wrong parts, dealing with returns, etc.) are more of a level playing field.

Ironflight 02-18-2017 12:38 PM

One of the best bargains in home building is when you order a single small item from ACS, and they can slip it in a padded envelope and send it USPS for less than two bucks. It makes having to order a single AN fitting or the right size bolt much less painful!

Paul

Sam Buchanan 02-18-2017 01:44 PM

Quote:

Originally Posted by Ironflight (Post 1151104)
One of the best bargains in home building is when you order a single small item from ACS, and they can slip it in a padded envelope and send it USPS for less than two bucks. It makes having to order a single AN fitting or the right size bolt much less painful!

Paul

I too have gotten spoiled to ACS's USPS service, in my case out of the East warehouse. On more than one occasion I have split hardware orders so they will be small enough to go USPS and still saved a bundle compared to a single UPS shipment. Two day service from Georgia is just a bonus.


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