Good Feedback!
Bob,
First, we never take money from a customer before a product ships. Second, we haven't started taking orders for the AP yet, from direct customers or dealers. We literally have an order book of 0 right now. So we don't have your cash, nor your order. We made it clear to all our dealers that we were not taking orders for the AP before we announced it at SnF, and if one of them called us to put an order on the books, we'd tell them the same thing.
It sounds like you'll need to talk to GCA and see what their plan is to make sure that your order and your money gets sent to us right away when we do begin taking orders. We don't plan on any backlog once we begin shipping, so your spot in the queue doesn't make any real difference, but clearly you'll want it to show up as soon as it can.
Dynon Support: I missed your reply till now, or would have replied sooner. First, thanks much, that's exactly the feedback I was looking for.
I do want to say that my comment about paying up front at SnF was in no way intended to be an "in your face" or "impatient" comment...not at all, and apologies if it came across that way. I was just trying to figure out if I was in your queue (iow, if GCA had placed my AP order with you). Your reply clarified the situation perfectly, and I now know I need to keep open comms with GCA to make sure they place my order when you start accepting them and start shipping. I'm good with that!
Just a note, I ordered several items that day from them along with the AP, including my Garmin stack and a D-10A, all of which I have received, save the AP Servos and AP-74, which I knew would be delayed (as you have been very open and honest about...no worries there). The combo order probably led to my confusion about how the order was being filled, and I now figure GCA probably filled the rest from their stock. So I'm straight on it now, and will communicate with them on getting the AP order in and filled when the time is right.
And Stein, thanks for your comment as well. Just want to say that there is no level of distrust in or condemnation of manufacturers or dealers intended in my comments at all. I really just wanted to clarify what, if anything, I needed to do to get my name in the queue, and this thread helped a lot.
Almost ready to fly the rest of the panel upgrade, and I've got plenty to do in setting up and testing the new gear, calibrating and networking the D100 (which I already owned and operated) and D-10A, learning and using the new radios, etc., so I'll be plenty busy while the AP shipping date nears!
No negative vibe intended at all, and it's all good on my end!
Thanks again!
Cheers,
Bob